Workforce Modernization Co-Op

Massachusetts Bay Transportation Authority; Boston (MA); On-site; USD 27,552,000 - 35,818,000; Full time

Job summary

Massachusetts Bay Transportation Authority in Boston is seeking a co-op to join the Workforce Modernization team, helping 2500+ operations staff through data analysis and process improvements. You will learn from the MBTA's WMP leadership and mentors while shaping tools and analytics that modernize transit operations.

The role emphasizes collaboration, documentation, and hands-on implementation, with 2 days in-office, 40 hours per week for 6-12 months, and a pathway to real impact in public

Qualifications

• Enrolled in a college/university for the full duration of the internship/co-op.
• At least 1 year of experience in transit or related field is preferred.
• Strong communication and organizational skills.

Responsibilities

• Investigate and document user stories with MBTA stakeholders.
• Map and document business processes to identify inefficiencies.
• Propose optimizations and assist in implementing tech solutions.
• Translate stakeholder stories into business requirements.
• Develop change management plans and train users.
• Monitor progress with data to measure impact.
• Participate in team meetings and project activities.
• May focus on departments or locations as assigned.

Skills

Business analysis

Data analysis

Communication

Change management

Stakeholder management

Education

Bachelor's degree in Business, Engineering, IT, or related field

Tools

Microsoft Office

Data visualization tools

Job description

This position will be part of a team developing and implementing tools, technologies and process changes that have a direct impact on the more than 2500 operational employees at the MBTA. We are seeking a people-person who enjoys helping others use technology and who is interested in learning about and modernizing the nuts-and-bolts of a transit agency.

As a co-op, you will work closely with and receive guidance and mentorship from the MBTA’s Director of Workforce Modernization, Managers of Workforce Modernization, and business and application analysts and other members of the MBTA’s WMP team. You will be using data analysis and continuous improvement principles while you analyze MBTA business processes, identify potential improvements, implement said improvements, and support change management to bring MBTA Operations into the digital age.

The most qualified (or ideal) candidates would have (or be actively pursuing) a bachelor’s degree in [Business, Engineering, Information Technology, or a related field and at least 1 year of experience in the public transit or transportation industry and/or in business analysis, operations analysis, systems analysis, or related fields. We are looking to hire 1 co-op who will work at least 2 days in-office 40 hours per week for 6 - 12 months.

• Work closely and connect with MBTA Operational stakeholders to investigate and document user stories, map and document business processes and use data to identify inefficiencies and flaws within business processes.
• Use critical thinking to identify possible optimizations for MBTA operational business processes with the implementation and/or development of technological tools and solutions.
• With guidance from senior WMP team members, document and translate stakeholder user stories into business requirements and determine the feasibility of your own presented possible optimizations and solutions.
• See through the entire development and implementation of your proposed optimizations/solutions by managing stakeholder and technical team involvement and communications.
• Construct a change management plan, materials and trainings and lead your change management initiatives to introduce your optimizations/solutions to your stakeholder(s).
• Develop stakeholder feedback loops to monitor progress of your changes. Use data to understand the effectiveness of your changes and the quantitative impact on MBTA operations.
• Participate in team / staff meetings, organization events, fieldwork, project teams, or other duties as needed.
• Additional responsibilities may include focusing on one or more departments or locations. See applicable addendum or hiring manager for department or location specific functions.

• Perform all other duties and projects that may be assigned.

* The statements contained in this job description are intended to describe the general nature and complexity of the work being performed by staff assigned to this job and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position. The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions.

• Enrolled, for entire duration of employment, in an accredited college / university in Business, Engineering, Computer Science, Data Science, Project Management, Operations Management, or Information Technology.
• 1 year experience (full-time or part-time) in the public transit or transportation industry and/or in business analysis, operations analysis, systems analysis, or related fields.
• Above average proficiency with standard office software (e.g. Microsoft office) or relevant technical tools.
• Above average ability to communicate effectively in English, both in written and oral forms.
• Highly organized, motivated, and have great attention-to-detail.
• Passion for public transportation, urban planning, engineering, public policy, or public service.
• Above average ability to work effectively in diverse, collaborative, fast-paced environments as well as independent.
• Ability to independently commute to assigned work locations in the Boston, MA metro area, as required by the role.
• Authorized to work in the United States (international students in CPT, STEM, or OPT programs through a university are eligible to apply). The MBTA does not provide visa sponsorship, such as H1-B status.

* The above statements are intended to describe the general nature and complexity of the work being performed by staff assigned to this job and do not represent an exhaustive list of all duties, tasks, and responsibilities required.