Transit Tech Support Engineer - Hybrid Role

TransSIGHT; Atlanta (GA); Hybrid; USD 60,000 - 80,000; Full time

Job summary

TransSIGHT is seeking a Technical Support Engineer in Atlanta, GA, for a full-time, hybrid role focusing on fare collection field equipment and software. The successful candidate will triage issues, support testing, and closely collaborate with cross-functional teams. Qualifications include proficiency in technical support, strong analytical skills, and a Bachelor’s degree in a technical field. Experience with tracking tools like JIRA is essential. This position aims to enhance the performance of automated fare collection operations.

Qualifications

• 3+ years in technical support for software and hardware systems.
• Ability to diagnose and resolve technical issues effectively.
• Excellent problem-solving and customer service skills.

Responsibilities

• Triaging issues from transit field operations.
• Documenting and routing problems appropriately.
• Supporting testing and validation efforts.

Skills

Technical Support Proficiency

Analytical Skills

Customer Support

Communication Skills

Organizational Skills

Education

Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field

Tools

JIRA

ServiceNow

Job description

TransSIGHT is seeking a Technical Support Engineer in Atlanta, GA, for a full-time, hybrid role focusing on fare collection field equipment and software. The successful candidate will triage issues, support testing, and closely collaborate with cross-functional teams. Qualifications include proficiency in technical support, strong analytical skills, and a Bachelor’s degree in a technical field. Experience with tracking tools like JIRA is essential. This position aims to enhance the performance of automated fare collection operations.