Technical Support Engineer

TransSIGHT; Atlanta (GA); Hybrid; USD 60,000 - 80,000; Full time

Job summary

TransSIGHT is seeking a Technical Support Engineer in Atlanta, GA, for a full-time, hybrid role focusing on fare collection field equipment and software. The successful candidate will triage issues, support testing, and closely collaborate with cross-functional teams. Qualifications include proficiency in technical support, strong analytical skills, and a Bachelor’s degree in a technical field. Experience with tracking tools like JIRA is essential. This position aims to enhance the performance of automated fare collection operations.

Qualifications

• 3+ years in technical support for software and hardware systems.
• Ability to diagnose and resolve technical issues effectively.
• Excellent problem-solving and customer service skills.

Responsibilities

• Triaging issues from transit field operations.
• Documenting and routing problems appropriately.
• Supporting testing and validation efforts.

Skills

Technical Support Proficiency

Analytical Skills

Customer Support

Communication Skills

Organizational Skills

Education

Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field

Tools

JIRA

ServiceNow

Job description

TransSIGHT is a leading provider of innovative transit technology solutions with expertise in Intelligent Transportation Systems (ITS). The company partners with transportation agencies to deliver scalable solutions for Tolling and Lane Management, Data Analytics, Mobility on Demand, and Parking Management, among others. By leveraging advanced analytics and connected processes, TransSIGHT enhances end-user experiences and resolves complex transportation challenges. Committed to improving the lives of millions of travelers, TransSIGHT aims to simplify transportation through a holistic and integrated approach.

Role Description

We are looking for a Technical Support Engineer to join our team in Atlanta, GA. This is a full-time role. We areseekinga motivated and detail-oriented Support Engineer to support operations forfare collection field equipments andbackofficesoftware. This is hybrid role combining technical support,issuetriage, and system testing.

In this role, you willbe responsible for triaging issues reported from transit field operations, ensuring problems are clearly understood, documented, and routed appropriately. In parallel, you willsupporttesting and validation efforts.

You willwork closely with the Operations Manager, service desk, service technicians, and othercross-functional teams, gaining hands‑on experiencein automated fare collection operations.

Qualifications

• Strong proficiency in Technical Support and Troubleshooting for software and hardware systems with three or more years of experience
• Demonstrated Analytical Skills to diagnose and resolve complex technical issues effectively
• Effective Customer Support and Customer Service capabilities with a problem‑solving mindset
• Excellent communication and interpersonal skills with the ability to convey technical concepts clearly
• A self‑motivated learner with a strong interest in both troubleshooting and system quality.
• Someone who takes ownership of tasks and follows through to completion.
• Strong organizational skills and attention to detail in both issue tracking and testing.
• An individual interested in developing new or honing existing skills.
• Experience using defect tracking or ticketing tools (e.g., JIRA, ServiceNow)
• Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field (or equivalent practical experience)

Preferred Qualifications

• Exposure to hardware/software integrated systems
• Basic understanding of software testing concepts (test cases, regression testing, defect tracking)
• Knowledge of networking, APIs, databases, or system integrations
• Exposure to public transit systems, fare collection, or payment technologies is a plus