Manager, Mobile Sales

Metropolitan Transportation Authority (MTA); Ridgewood (NY); On-site; USD 102,000 - 127,000; Full time

Job summary

Metropolitan Transportation Authority (MTA) is seeking a Manager, Mobile Sales to oversee the Mobile Sales program’s daily operations in Ridgewood, NY. You will manage staffing, train and schedule personnel, and supervise vehicle maintenance to ensure safety and reliability for daily customer-site activities.

The role requires leadership, strategic planning and proactive communication with internal teams and external stakeholders to improve operational efficiency and program outcomes.

Qualifications

• BA/BS or equivalent combination of education and experience.
• 5 years of experience managing and coordinating daily personnel staffing for Mobile Sales operations.
• 3 years of managerial/supervisory experience overseeing staffing, recruitment, training and scheduling.

Responsibilities

• Manages and coordinates daily personnel staffing for Mobile Sales operations, ensuring appropriate staffing levels and uninterrupted customer service.
• Oversees vehicle maintenance for Mobile Sales operations, ensuring vehicles are safe, reliable and compliant.
• Develops and executes daily schedules for Mobile Sales outreach and service activities.
• Facilitates communication with internal teams and external stakeholders for operational alignment.
• Addresses and resolves operational issues impacting Mobile Sales efficiency.
• Monitors and evaluates performance against goals and conducts field surveys to assess effectiveness.
• Performs other duties as assigned and adheres to policies and standards.
• May require working hours outside regular schedule; observes contractors' work as applicable.

Skills

Leadership

Problem-solving

Communication

Education

BA/BS degree

Job description

Description

JOB INFORMATION:

Title:

Manager, Mobile Sales

Authority:

TA

Department:

Revenue

Division/Unit:

Location:

CRF, 46-25 Metropolitan Ave, Ridgewood, NY 11385

Hours:

Various

Telework (if Applicable):

Reporting Manager (if Applicable)

Director, Mobile Sales and Field Security Operations

Deadline (if Applicable)

10/12/2026

Compensation:

$101,896 - $127,370 (Grade GEN 006)

POSITON SUMMARY:

Manages and coordinates the daily operations of the Mobile Sales program, ensuring seamless and efficient execution of all activities. Oversees personnel staffing, including recruitment, training, and scheduling, to maintain optimal workforce performance and alignment with organizational goals. Supervises vehicle maintenance, conducting regular assessments to ensure safety, reliability, and compliance with operational standards. Develops comprehensive schedules that balance resources effectively, while responding to dynamic program needs. Facilitates clear and proactive communication with both internal teams and external stakeholders, fostering collaboration and addressing issues promptly to enhance operational efficiency and program outcomes. Continuously evaluates and improves processes to support the overall success of the Mobile Sales program.

RESPONSIBILITIES:

• Manages and coordinates daily personnel staffing for Mobile Sales operations, ensuring appropriate staffing levels, efficient workforce deployment, and uninterrupted customer service.
• Oversees vehicle maintenance for Mobile Sales operations, ensuring vehicles remain safe, reliable, compliant, and ready for daily customer-site activities.
• Develops and executes daily schedules for Mobile Sales customer-site outreach and service activities, ensuring efficient coverage, timely customer engagement, and effective field operations.
• Facilitates communication with internal teams and external stakeholders to ensure operational alignment.
• Addresses and resolves operational issues impacting Mobile Sales efficiency.
• Monitors and evaluates the performance of Mobile Sales operations against set goals
• Conducts periodic field surveys to assess operational effectiveness for Mobile Sales activities.
• Performs other duties as assigned
• Complies with all policies and standards
• May be required to work hours outside regular work hours, as applicable
• Observes the work performed by contractors, as applicable
• Reviews invoices and approves them if the work has contractual standards, as applicable
• Addresses performance issues with the contractor when possible, as applicable
• Escalates issues to other parties when needed, as applicable

EDUCATION AND EXPERIENCE:

• Baccalaureate from an accredited college in Arts/Sciences (BA/BS) or an equivalent combination of education and experience.
• 5 years of total number of years of experience managing and coordinating daily personnel staffing for Mobile Sales operations, ensuring appropriate staffing levels, efficient workforce deployment, and uninterrupted customer service.
• 3 years of Managerial/Supervisory Experience overseeing personnel staffing, including recruitment, training, and scheduling, to maintain optimal workforce performance and alignment with organizational goals.

DESIRED SKILLS:

• Ability to multi-task and work cooperatively and effectively with stakeholders, executive management, board members, elected officials and other stakeholders to ensure productivity and engagement for the operation
• Must possess effective management, leadership, problem-solving, decision-making, and judgment skills.
• Must possess strong administrative, planning, scheduling and computer skills. High Preferred Excellent verbal and written communication skills.

SELECTION METHOD

Based on evaluation of education, skills, experience, interview, and written assessment.

All selected candidates will be subject to a full background investigation that includes employment and education. Discrepancies may lead to dismissal.

OTHER INFORMATION

Appointment may be at a comparable level to current level of selected candidate. (If necessary)

As an employee of MTA NYC Transit, you may be required to complete an annual financial disclosure statement with the state of New York, if your position earns more than $101,379 (this is subject to change) per year or if the position is designated as a policy maker.

For 55-a eligible titles: Candidates selected for this position may be placed in a competitive or non-competitive class position based on their qualifications. Qualified candidates who are placed in a competitive class position are eligible for the 55-a Program. Please indicate in your cover letter and in the upper right corner of your resume that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, please visit the following link https://www1.nyc.gov/site/dcas/employment/55-a-program.page

TA APPLICANTS MUST BE IN A PERMANENT CIVIL SERVICE STATUS IN THE TITLE(S). IF YOU ARE ON AN ESTABLISHED LIST, YOUR LIST NUMBER MUST BE REACHABLE TO BE CONSIDERED FOR APPOINTMENT. The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation’s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

ADDITIONAL INFORMATION

Final salary is determined experience, skillset, and alignment with compensation practices. The posted range reflects expected compensation and may be updated as market or business needs evolve.

To be eligible for consideration for a new role, current MTA employees must complete at least one year of service in their current role prior to applying. Additionally, eligibility to interview is contingent upon maintaining a satisfactory record of job performance, attendance, and disciplinary conduct. Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

EQUAL EMPLOYMENT OPPORTUNITY

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.