Transit Services Assistant

Auburn; Auburn (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Auburn University Transit Services is seeking a Transit Services Assistant to support day-to-day oversight and operations of the university's transportation services, ensuring compliance with contracts and university policies.

The role involves data collection, vendor coordination, and customer service for students, faculty, and staff. You will assist with dispatch, training, and event charters, including Game Days, while upholding safety and service standards on campus.

Qualifications

• High school diploma or equivalent required.
• Level II requires a HS diploma plus 2 years in transportation services or customer service, or an Associate/Bachelor's degree.
• Experience with campus transit operations or vendor oversight is a plus.

Responsibilities

• Assist transit management with oversight of daily activities.
• Assist the transit vendor with routine daily operations.
• Collect and enter data related to vendor performance.
• Answer phones and dispatch vans for shuttle services.
• Supervise golf cart service and special events.
• Participate in accident investigations and staff training.
• Serve as liaison with campus organizations on transit issues.
• Distribute transit-related materials and coordinate with locations across campus.

Skills

Customer service

Data entry

Dispatching

Operations supervision

Phone support

Education

High school diploma or equivalent

Associate's degree

Bachelor's degree

Job description

Overview

Auburn University Transit Services seeks candidates for a Transit Services Assistant to help with the day-to-day oversight and operations of Auburn University’s transportation operations which provide safe and reliable transportation to students, faculty, and staff. This position ensures operations are performed in accordance with University and transit contract provisions.

Candidates are required to upload a cover letter with their application.

Responsibilities

• Assists transit management with oversight of daily activities associated with the transit services vendor.
• Assists the transit vendor with routine daily operational activities.
• Collects and enters data related to the transit vendor's performance.
• Answers phones and dispatches vans for the University Shuttle Service, Contractor Shuttle and By Request Service.
• Safely operates state owned University vehicles while transporting passengers.
• Assist in supervising the jAUnt Mobility Golf Cart Service consisting of six (6) to eight (8) golf carts.
• Assists with accident investigations as needed.
• Assists with the training of new employees for both office needs and driving techniques.
• Will be required to supervise special events and charters including Game Days
• Provides customer service and information to vendor and vendor's customers resolving customer issues and may assist as a liaison with various campus organizations concerning transit issues.
• Receives and distributes transit-related materials, documents and information to various location on campus.
• Serves as a liaison between transit vendor, transit customers, and Transportation Services to improve function and/or communication.

Qualifications

Level I

• High school diploma or equivalent

Level II

• High school diploma or equivalent plus 2 years of experience in transportation services or customer service OR
• Associate's degree OR
• Bachelor's degree

Contract Type

Continuing

Why Work at Auburn?

• Life-Changing Impact: Our work changes lives through research, instruction, and outreach, making a lasting impact on our students, our communities, and the world.
• Culture of Excellence:We are committed to leveraging our strengths, resources, collaboration, and innovation as a top employer in higher education.
• We’re Here for You:Auburn offers generous benefits, educational opportunities, and a culture of support and work/life balance.
• Sweet Home Alabama:The Auburn/Opelika area offers southern charm, vibrant downtown scenes, top-ranked schools, and easy access to Atlanta, Birmingham, and the Gulf of Mexico beaches.
• A Place for Everyone: Auburn is committed to fostering an environment where all faculty, staff, and students are welcomed, valued, respected, and engaged.

Equal Opportunity Compliance Statement

It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. Please visit the Office of Equal Opportunity Compliance's website to learn more.

Posted Date

8/19/2026