Transit Service Manager-Station Dispatch

Bi-State Development; St. Louis (MO); On-site; USD 66,000 - 81,000; Full time

Benefits offered by this job

Medical coverage starts day one

PTO 4 weeks annually

Holidays + floating birthday

401(k) retirement plan

Wellness program and free health</n>“

Job summary

Bi-State Development seeks a Transit Service Manager, Bus Dispatch to lead on-street operations across MetroBus teams, including Bus Operators, TSMs, and maintenance staff. You will act as central contact for incidents, coordinate resources, and ensure safe, reliable transit service with top-level customer satisfaction.

Responsibilities include crisis response, route and schedule coordination, and collaboration with law enforcement and emergency services.

Qualifications

• Minimum High School diploma or GED.
• Bachelor's degree in a related field preferred.

Responsibilities

• Direct, coordinate, and supervise transit operations 24/7 to ensure safe service.
• Monitor communications and respond to incidents to minimize disruption.
• Provide guidance to Bus Operators and TSMs during emergencies and incidents.

Skills

Leadership

Decision making under pressure

Communication

Problem solving

Safety minded

Education

High School diploma or GED

Bachelor's degree preferred

Tools

Windows

MS Word

Excel

Database concepts

Job description

Benefits

• Join a company committed to making a positive impact in the community
• Receive a competitive salary
• Enjoy comprehensive medical, prescription, dental, and vision coverage starting on your first day
• Earn 4 weeks of paid time off (PTO) each year
• Take advantage of 10 paid holidays annually — plus a floating holiday to celebrate your birthday
• Contribute to our company-sponsored 401(k) retirement plan
• Access supplemental benefits through Unum, including off-the-job accident, critical illness, whole life, and hospital indemnity insurance
• Participate in our wellness program, which includes free health screenings
• Use our Employee Assistance Program (EAP) for confidential support and resources
• Bi-State Development is an eligible employer for the Public Service Loan Forgiveness (PSLF) program
• Get exclusive gym discounts at Club Fitness, The Edge Fitness Clubs, and OneLife Fitness at Ballpark Village
• Work out anytime at one of our nine onsite gyms, available 24/7
• Enjoy free MetroLink and MetroBus access
• Save with discounted cell phone plans

Let us support your well-being and professional growth while making a difference!

Job Summary

The Transit ServiceManager, Bus Dispatch provides overall direction and coordination of Metro’son-street operations by supervising MetroBus Operators, TSMs, farebox repairpersonnel, maintenance staff, and other support teams. This position serves asa central point of contact for receiving, resolving, or escalating operationalissues, ensuring timely and effective responses. This position also manages andcoordinates on-street resources on a 24/7 basis to deliver safe, efficient, andreliable transit service while maintaining the highest level of customersatisfaction.

Job Responsibilities

• Ensures compliance with all MetroBus Operations Division policies, procedures, memoranda, and agency regulations.
• Monitors and responds to all radio, telephone, and TransitMaster (AVL) communications.
• Communicates effectively with Bus Operators, Transit Service Managers (TSMs), and agency staff via two-way radio, telephone, AVL systems, and computer applications.
• Provides supervision and operational guidance during accidents, breakdowns, detours, and service disruptions to minimize delays and maintain service continuity.
• Coordinates and deploys personnel and equipment efficiently to support safe and reliable transit operations.
• Notifies and coordinates with police, fire, medical, and other emergency services during incidents or public disturbances.
• Provides instructions, oversight, and support to Bus Operators and TSMs during emergency situations.
• Coordinates resources and reroutes services in support of law enforcement and emergency response agencies.
• Manages bus bridge and station shuttle services during MetroLink service interruptions.
• Provides immediate assistance for passenger-related emergencies, including lost passengers, minors, elderly individuals, distressed or ill riders, and lost property.
• Communicates with the public to provide service information; prepares and distributes rider alerts, bulletins, and reroute notices.
• Responds to internal staff and external entities with timely updates, status reports, and operational information.
• Prepares, maintains, and distributes reports related to daily bus operations and service incidents.
• Collects, analyzes, and distributes operational and statistical data, including vehicle trouble logs, on a 24/7 basis.
• Provides operators with time checks, weather updates, service scripts, Americans with Disabilities Act (ADA) reminders, temperature and Heating, Ventilation, and Air Conditioning (HVAC) alerts, and wheelchair passenger information.
• Identifies service issues and recommends improvements related to routes, schedules, and operations to appropriate Metro departments.
• Anticipates and plans for unexpected events, service disruptions, and emergency conditions; adapts operations to changing circumstances.
• Supports organizational goals through effective communication, collaboration, and coordination with internal and external stakeholders.

Knowledge, Skills, and Abilities

• Working knowledge of the street network and geography of metropolitan St. Louis, St. Louis County, and the Metro East region.
• Ability to learn, retain, and apply Metro Operations policies, procedures, and regulations.
• Knowledge of bus service schedules, routes, fare structures, special event service plans, and emergency response procedures.
• Ability to work effectively and make sound decisions under stressful conditions and during emergency situations.
• Ability to prioritize, coordinate, and manage multiple simultaneous requests for assistance.
• Ability to manage competing priorities, including situations that may involve public safety or life-threatening circumstances.
• Strong problem-solving skills with the ability to rapidly assess issues, determine corrective actions, and implement effective solutions.
• Proficiency in computer applications, including Windows operating systems, Microsoft Word, Excel, and database management software.

Compensation

73,880.00 - 73,880.00 (Annually)

Employment Type

Full Time

Location

Generic Location

Education

Minimum High School or GEDPreferred 4 Year / Bachelors Degree
Business, transportation, or related field

Experience

6 years
Minimum of (6) six years of related professional experience; minimum of (2) two years of leadership experience.

Equal Employment Opportunity (EEO)

Bi-State Development is proud to be an Equal Opportunity Employer.

Compensation Disclosure

Bi-State Development is committed to ensuring all employees are compensated fairly. The salary range provided reflects our current expectations for this position.