Transit Reservationist

Prince George's County Public Schools; Forestville (MD); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Paid Leave

Retirement Benefits

Job summary

Prince George's County Government seeks a Transit Reservationist to support paratransit demand-response services in Forestville, MD. You will analyze, coordinate, schedule, and report daily trips with ADA compliance and a strong customer focus.

Responsibilities include route planning, updating manifests, handling patron calls, and generating operational reports while maintaining logs and ensuring timely responses to service changes. This is an essential role for a county department.

Qualifications

• Must have General Clerk III level experience.
• Six months of diverse clerical tasks.
• One year of education above high school with data entry/secretarial/business coursework.
• Equivalent combination of education/experience may be considered.

Responsibilities

• Coordinate and schedule daily demand-response paratransit trips.
• Ensure ADA compliance and service level targets.
• Review driver and vehicle assignments and adjust plans.
• Maintain daily logs and passenger manifests.
• Handle patron and partner phone requests.
• Prepare and submit operational/service reports on time.

Skills

General Clerk III experience

Transit scheduling familiarity

High-volume call center experience

Education

Post-high school coursework in data entry/business

Tools

Transit Scheduling Software

Multi-line phone systems

Job description

Nature and Variety of Work

Prince George's County Government provides a dynamic and inclusive workplace where employees can thrive, learn, and grow across its 30 diverse agencies, all dedicated to serving the County's residents with essential resources and services. Nestled just minutes away from Washington, DC, Prince George's County combines urban vibrancy with serene surroundings, offering an ideal setting to live, work, and enjoy life.

About The Position

The Transit Reservationist performs advanced clerical and operational work supporting paratransit demand‑response services. Responsible for analyzing, coordinating, scheduling, and reporting daily trips in an efficient, timely, and customer‑focused manner while ensuring compliance with the Americans with Disabilities Act (ADA) and established departmental policies and procedures. This position requires strong judgment, attention to detail, communication skills, and the ability to independently manage time‑sensitive service requests and scheduling changes.

Examples of Work

• Coordinates and schedules daily demand‑response paratransit trips to ensure efficient and timely transportation services.
• Plans efficient trip routes and schedules trips in accordance with established procedures, service requirements, and ADA guidelines.
• Reviews daily driver and vehicle assignments with Transit Service Coordinators and incorporates changes into trip planning and scheduling.
• Maintains current knowledge of program procedures, service objectives, route changes, and additions or deletions that affect daily trip planning.
• Receives, records, and logs telephone requests from transit patrons, jurisdictional transportation providers, coordinators, contractors, and other service partners.
• Responds to patron and service‑provider requests in a consistent, courteous, professional, and timely manner, requiring minimal assistance or follow‑up.
• Prepares and maintains daily logs and manifests using established scheduling and software applications.
• Obtains and verifies passenger information necessary to prepare accurate daily driver trip manifests for multi‑modal transportation services.
• Monitors daily scheduling activities to identify conflicts, resource limitations, service changes, and other issues requiring timely resolution.
• Submits required operational and service reports accurately and within established deadlines.
• Performs related advanced clerical, scheduling, reporting, and administrative duties as assigned.

Qualifications

Minimum Qualifications:

• Must have experience at the General Clerk III level equal to the length of the probationary period.

OR

• Six (6) months of experience performing diverse clerical tasks.
• One (1) year of education above the high school level which includes coursework in computer data entry, secretarial subjects or business administration.

An equivalent combination of education, experience and training which provides the required knowledge, skills and abilities may be considered.

Preferred Qualifications

• Experience in Transit Scheduling Software.
• Experience in high-volume call center.
• Knowledge of advanced Telephony Systems (familiarity with multi‑line phone installations, radio communication equipment, or interactive voice response (VR)).

Salary Range Transparency

The salary range listed in this announcement reflects the anticipated offer range for this position. Offers made within this range are based on qualifications, experience, and internal equity.

Tentative Interview Dates

October 27- October 29, 2026. Please note that interview dates are subject to change and only selected candidates will receive confirmation and additional details.

Job Location

Forestville, MD

Conditions of Employment

• Meet all training and performance standards and demonstrate proficiency as required by the agency.
• Wear and use agency protective apparel and equipment in the performance of their assigned duties.
• Successfully pass preemployment checks which may include reference checks, background investigations, and drug screenings.
• Be willing and able to serve as an essential employee in the department's Snow and Ice Control Program and during other emergency/special activities as assigned.
• This position is essential. Essential employees are expected to report during standard or non‑standard hours as operations necessitate, or during emergencies. Essential employees are expected to report or remain at work when other County employees are granted Administrative Leave.

Eligibility to Work

Under the Immigration Reform and Control Act of 1986, an employer is required to hire only U.S. citizens and lawfully authorized alien workers. Applicants who are selected for employment will be required to provide and verify authorization to work in the United States without sponsorship.

This employer participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S., only after an offer has been accepted and the Form I‑9 is completed. For information on E‑Verify, or if you believe the County has violated its E‑Verify responsibilities, please contact the Department of Homeland Security (DHS) at 888‑897‑7781 or visit their website at dhs.gov/E‑Verify.

Internal Applicants

If you are a current Prince George's County Government employee and seeking a promotion, in accordance with Section 16‑200 of the Personnel Law, you have the right to appeal a rejection rating within five (5) working days of receiving a rejection notice. Union employees should refer to their respective collective bargaining agreement and/or union representative for their grievance procedure.

Prince George's County Government is an Equal Opportunity/Affirmative Action Employer Committed to Diversity and Inclusion in the Workplace

General Plan Information

The Prince George’s County benefits plan year is from January 1 to December 31.

A spouse (to include a same sex spouse) can be added to the health benefit plans. A marriage certificate and social security number is required to add a spouse.

Children under the age of 26 are eligible for coverage under the health benefit plans. This includes stepchildren and children of the same‑sex spouse. A birth certificate(s) and social security number(s) is required to add a child(ren). If you are only adding the stepchildren or child(ren) of a same-sex spouse, you will need to submit a marriage certificate. You will also need to submit the birth certificate of the child(ren) and your spouse must be listed as a parent.

The premiums for health benefits are deducted on a pre‑tax basis with the exception of Long‑Term Disability, Extra Life Insurance and Voluntary Benefits (Short‑Term Disability, Whole Life Insurance, Critical Illness, Accident Insurance, Cancer Indemnity, Hospital Indemnity Protection, Accident Indemnity Plan, Supplemental Dental and Group Legal Services).

New employees must enroll in the County’s health benefit plans within thirty (30) days of the hire date.

The effective date of the health benefits coverage is the beginning of the month following a waiting period of forty‑five (45) days from the date of hire.

After enrolling in the County’s benefit plans, employees may only make changes to the plans either during the open enrollment period, which occurs annually (usually each October), and/or during the year, due to a family status change (i.e., marriage, births, divorce and adoption).

Employee Benefits

• Medical/Prescription/Dental/Vision Insurance Coverage (part time employees are eligible for medical insurance if they work 15 + hours, per week)
• Group Term Life Insurance
• Long & Short-Term Disability
• Flexible Spending Accounts
  • Dependent Care Assistance Program
  • Health Care Flexible Spending Account
• Paid Leave (Annual, Personal, & Sick)
• 13 Paid Holidays
• Retirement Benefits
  • Defined Benefit Pension Plan
    • Employer Contribution Rate-11.71%
  • Supplemental Pension Plan
    • Employee Contribution Rate (Pre‑Tax)-3.48%
  • 457(b)
  • 403(b)
• Employee Discounts
• Employee Assistance Program
• Voluntary Benefits
  • Critical Illness
  • Whole Life Insurance
  • Accident Insurance
  • Legal Services

For additional details, please visit: https://www.princegeorgescountymd.gov/departments-offices/human-resources-management/employees/benefits