Customer Service Representive

RATP Dev USA; Raleigh (NC); On-site; USD 31,000 - 39,000; Full time

Job summary

RATP Dev USA in Raleigh, NC is seeking a Front Desk CSR to greet the public, sell GoRaleigh bus passes, and provide route schedule information in person or by phone.

You will handle cash/credit sales, reconcile receipts, prepare daily deposits, monitor route timeliness, and assist with reception duties as needed. Occasional driving between locations may be required.

Job description

Essential Job Responsibilities:

• Greetthe public; sell bus passes.
• ProvideGoRaleigh bus route schedule information at all levels of service - either inperson or over the telephone.
• Respondto walk-up customer inquiries; and receive customer service complaints, whichare to be forwarded to the appropriate departments.
• Responsiblefor the sales and inventory of GoRaleigh Bus Passes, Regional Bus Passes, andART Tickets. All receipts of cash, checks, and credit card sales are reportedto the Finance Department and deposited daily.
• Remitdaily sales forms; reconcile and maintain actual sales and cash/checks toon‑hand inventory.
• Preparecorresponding daily bank deposit tickets based on a reconciliation of dailysales.
• Monitortimeliness of bus routes at this station and collect other transit data asrequested.
• Count,sort, and reconcile paper money and coins in the money room (vault) for 3 to 4hours daily on weekdays.
• Drivea company vehicle from one location to another as needed.
• Relievethe receptionist and other CSRs for their lunch break or for othermiscellaneous reasons periodically.
• Performother related duties as may be assigned.