Transit Operator

City of Glendale AZ; Glendale (AZ); On-site; USD 41,000 - 61,000; Full time

Benefits offered by this job

Benefits package

Job summary

The City of Glendale is seeking a Transit Operator to provide safe transportation services to residents through microtransit, paratransit or fixed routes. The ideal candidate has one year of transit bus experience and may work with elderly and disabled passengers, maintaining safety and customer service standards.

Responsibilities include vehicle checks, operating the lift, fare collection, reporting, and assisting with loading and unloading as needed.

Qualifications

• One year experience in the operation of a transit bus or passenger van.
• Experience working with elderly and disabled persons preferred.
• Must obtain a valid Arizona Class C Commercial Driver's license with Passenger endorsement within 45 days of hire.

Responsibilities

• Operates a microtransit, paratransit or fixed route bus, transporting passengers as directed.
• Completes daily vehicle checks and records maintenance needs.
• Assists passengers, including the elderly and disabled, in boarding and disembarking.
• Operates wheelchair lift and secures equipment; loads/unloads packages as needed.
• Transports passengers and equipment, communicates with dispatcher, and records stops and fares.
• Trains new employees and performs related duties as assigned.

Skills

Transit operation

Customer service

Safety awareness

Job description

Description

Description

Salary:

This position is a Grade 309 with an annual salary between $40,680-$61,019

About Us and the Role:

The City of Glendale's Transportation Department provides quality public transit facilities and services that support and enhance a safe and high quality of life for our residents, while helping to improve and sustain the environment.

The Transit Operator provides transportation services to citizens.

The ideal candidate for the role will have one year experience in the operation of a transit bus or passenger van. Experience working with elderly and disabled persons preferred.

Benefits

The City of Glendale offers a generous benefits package with competitive rates that become effective the 1st of the month following 30 days of employment. You can review the FY26-27 Benefits Guide or visit the City of Glendale’s Benefits page for more information.

Holiday, Vacation, And Sick Leave

Regular status position’s offer:

• The City of Glendale observes 10.5 holidays per year, and full-time employees are also granted an additional 12 hours of holiday special leave per calendar year to celebrate their cultural or religious holidays.
• Vacation leave accrues at 5.33 hours per pay period (138 hours per year), and increases to 6.12 hours after 5 years, and to 7.6 hours after 10 years of service.
• Sick leave accrues at 4.4 hours per pay period (114 hours per year).

Retirement

• This position participates in the Arizona State Retirement System (ASRS).
• Contribution is mandatory, and the current contribution rate is 12%.

Essential Functions

• Operates a microtransit, paratransit (formerly known as Dial-A-Ride) or a fixed route circulator bus, transporting passengers from one location to another as directed by the dispatcher or a mobile data tablet.
• Completes a daily safety vehicle check including oil, fuel and fluid levels, lifts, doors, etc., and records such on the maintenance checklist; reports malfunctions as necessary; cleans and fuels vehicle.
• Assists passengers, including the elderly and disabled individuals, in safely boarding and disembarking from the bus as necessary.
• Operates the wheelchair lift for riders unable to use the stairs.
• Transports passenger equipment including oxygen tanks, wheelchairs and bicycles. Secures equipment to various tie-down systems. Also assists with loading and unloading of packages.
• Operates two-way radio system and a mobile data tablet to update dispatcher and receive instructions for stop locations.
• Collects fares from passengers and accurately completes corresponding paperwork for each fare.
• Provides information regarding microtransit and paratransit (previously known as Dial-A-Ride) services valley wide, fixed route bus information, ADA transportation service and other transportation options. Explains and issues ADA service and discount card applications.
• Records all stops on log sheet, prepares accident reports and compiles various reports required by federal regulations.
• May respond to medical situations and administer first aid in emergency situations.
• Trains new employees.
• Performs other related duties as assigned.

Minimum Qualifications/Special Requirements/Success Factors

One year experience in the operation of a transit bus or passenger van. Experience working with elderly and disabled persons preferred.

Knowledge Of

Basic first aid procedures

Traffic laws and safety requirements involved in the operation of a public transit bus

The geography and street layout of the City of Glendale and of the valley-wide transit service

The operation of several types of passenger buses, lifts, safety equipment and various types of vehicle fueling systems

Basic computer operation, data entry procedures, and software applications related to transit operations

Ability To

Assist persons with disabilities

Provide courteous customer service to the public at all times

Follow oral and written instructions

Operate a two-way radio system

Operate a mobile data entry system

Communicate effectively verbally and in writing

Establish and maintain effective working relationships with other City employees and the public

Maintain clear and accurate records, logs and reports

Determine the best route to travel from one location to another and provide estimate times for arrival

Effectively respond to emergencies on and around the bus

Any equivalent combination of training and experience, which provides the required knowledge, skills, and abilities, is qualifying.

Special Requirements

Must obtain a valid Arizona Class C Commercial Driver's license with Passenger endorsement within 45 days of hire.

This position is subject to call back, evening, holiday, and weekend shifts

Applicants will be required to undergo drug testing prior to employment and will be subject to further drug and alcohol testing throughout their period of employment in accordance with the City of Glendale Substance Abuse policy.

Success Factor Classification Level - Foundational

To view the success factor definitions please click the link below:

Success Factors (PDF, 494KB (If needed, click here to download PDF reader).

Physical Requirements/Working Conditions

Requires heavy lifting of up to 50 pounds, pushing, climbing and crouching while assisting and securing passengers and equipment.

Working Conditions

Requires operating a bus for extended periods of time

Exposure to noise and hazardous materials such as various types of fuel, fumes and special medical waste

Exposure to adverse weather conditions

Benefit information is outlined here: https://www.glendaleaz.gov/Your-Government/Connect/Departments/Human-Resources-Risk-Management/Benefits