Transit Operations Supervisor

City Of Gainesville, FL; United States; On-site; USD 52,000 - 84,000; Full time

Benefits offered by this job

Health insurance

On-site fitness centers

Tuition reimbursement

On-site medical staff

Wellness program

Job summary

City of Gainesville Regional Transit System (RTS) seeks a Community Builder to manage transit operations, supervise Transit/Paratransit staff, and coordinate field operations. You will oversee scheduling, safety, and service delivery, ensuring compliance with regulations and union contracts.

The role requires leadership, strong communication, and the ability to respond effectively in emergencies, with a focus on maintaining reliable service for Gainesville residents.

Qualifications

• High school diploma or equivalent; two years college in business administration, urban transportation, planning or related field preferred.
• Two years mass transportation experience, supervisory experience preferred.
• Equivalent education and experience may be accepted.

Responsibilities

• Plans, assigns, and reviews the work of Transit/Paratransit Operators to ensure compliance.
• Provides information to the public on routes, schedules, fares and points of interest.
• Responds to requests for transit information and location data for public buildings.
• Maintains route maps and schedules; estimates distances and times.
• Coordinates field operations during emergencies and special events; supervises transfers.
• Inspects safety practices and training of operators; assists with training reports.

Skills

Supervisory experience

Communication

Emergency response

Customer service

Education

High school diploma or equivalent

Two years college in related field

Two years mass transportation experience

Tools

Microsoft Office

Job description

Make a difference in the community you live in! As a Community Builder—an employee with the City of Gainesville— you will have a direct hand in building and improving your community and making a visible impact on the lives of your neighbors.

Job Details

Department: GG_Transportation: Regional Transit System (RTS) Operations Salary Range Minimum: $52,000.00 Salary Range Maximum: $84,052.14 Closing Date: 09/25/2026

Job Description

This is managerial and technical work, directly supervising Transit/Paratransit Operators and coordinating and controlling operations of all transit operations for the City of Gainesville Regional Transit System. Incumbents work within the scope of established departmental rules, regulations, procedures and Union contract, but exercise independent judgment in handling emergency problems arising in the field. Positions allocated to this classification report to a designated supervisor and work under general supervision. Work in this class is distinguished from higher classes by the limited scope of its management responsibility and from lower classes by its supervisory and training responsibilities.

Essential Job Functions

• Plans, assigns, and reviews of the work of Transit/Paratransit Operators to ensure compliance with departmental rules and regulations.
• Provides information to the public pertaining to routes, schedules, transfer points, location description, fares and other data related to transit operations and services.
• Responds to a variety of requests for transit information and location of public buildings, churches, schools, and other structures.
• Maintains route maps and schedules of departures and arrivals; estimates route distances and calculates intermediate arrival times.
• Answers complaints and refers to inquiries from the public concerning other transit services such as lost and found, charter inquiries and advertising.
• Contacts Transit/Paratransit Operators on assignment to give special instruction and render any assistance that may be required.
• Compiles reports on accidents at the scene, including photographs, measurements, sketches and witness statements; cooperates with law enforcement agencies investigating accidents.
• Coordinates the removal and replacement of transit vehicles having mechanical difficulty in the field; supervises the transfer of passengers and rescheduling as needed to maintain adequate service.
• Conducts field surveys to determine passenger load factors, time interval of runs, adequacy of service, and proper location of bus zones; observes traffic movements and flow to assist scheduling.
• Assists the public at major route junctions or in the operation of charter, shuttle and other high density special service runs.
• Provides continuous inspection of operator driving methods to ensure compliance with departmental safety regulations.
• Assists instructor with training reports on new operators; maintains surveillance of unsafe acts or conditions that might result in accident or injury.
• Addresses internal concerns regarding driver and bus safety.
• Resolves differences between operators and employees and/or operators and passengers.
• Coordinates field operations involving special events.
• Acts as a first responder to coordinate emergency services.
• Processes the Community Report and recommends corrective action and/or discipline, if necessary.
• Reports rule violations and recommend disciplinary actions.
• Attends work on continuous and regular basis.

Non-Essential Job Functions

• Operates any RTS vehicle during temporary driver shortages or emergency situations.
• Functions as a dispatcher as needed.
• Performs other related duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. Below are the required education, experience, knowledge, skills and abilities to perform the essential functions.

Education and Experience

Graduation from high school or possession of an acceptable equivalency diploma, two years college level work in business administration, urban transportation, planning, or related subject preferred; and two years mass transportation experience, supervisory experience preferred; or any equivalent combination of education and experience which provide the required knowledge, skills and abilities.

Certifications or Licenses

Licenses A Commercial Driver License (CDL) class “A” or “B” with passenger endorsement is required at the time of appointment
Certifications None

Knowledge, Skills, and Abilities

Knowledge of FTA regulations such as Drug Testing procedures, accident report and investigation, etc.
Knowledge of FDOT regulations for transit such as Section 14-90, System Safety Plan, etc.
Considerable knowledge of the operating characteristics of passenger buses.
Considerable knowledge of schedules, routes, forms, regulations and procedures used in transit operations.
Considerable knowledge of accepted methods and techniques of safe driving with particular emphasis on passenger-carrying vehicles.
Considerable knowledge of departmental rules, regulations and procedures, including fare policy.
Knowledge of practices and procedures of radio communications.
Knowledge of various techniques used in determining load factors, time points, headways, running and recovery time, and adequacy of route service.
Knowledge of arterial and secondary road networks of the City, street layouts, points of interest, and restrictions to traffic.
Knowledge of supervisory principles and practices.
Ability to make accurate arithmetic computations.
Ability to understand and carry out written and oral instructions.
Ability to supervise employees in a manner conducive to full performance and high morale.
Ability to speak clearly and concisely in person, over the telephone, public address system, and radio communication equipment.
Ability to keep accurate records.
Ability to enforce rules and regulations with firmness, tact, and impartiality.
Ability to react quickly and calmly in emergencies and make sound decisions.
Ability to demonstrate knowledge and use of Microsoft Office software.
Ability to produce written communication free of errors in spelling, grammar and formatting.

Physical and Environmental Requirements

To perform this job successfully, an individual must possess certain physical abilities and be able to withstand work-related environmental conditions.
Work may require the performance of tasks outdoors under varying climactic conditions.
Work may require tasks that involve walking, sitting, standing, twisting, bending, lifting up to 20 lbs, pushing/pulling up to 100 lbs, and overhead work.
Must be physically able to safely maneuver and operate a bus.
Pre-employment medical examination required, including satisfactory drug screening results.
Driving record shall reflect a three-year period with a maximum of 3 points and must also be free of citations for DUI, DWI, reckless driving, or license currently suspended or revoked.
Work may require performing tasks in and around heavy traffic.
Work schedules may require split shifts and non-consecutive days off.
May be exposed to noxious chemicals or smells.
Note: May Require Assessment(s). May fill multiple positions. May establish an eligibility list.

Benefits

The City of Gainesville offers a competitive benefits package and opportunities to grow both professionally and personally. All ‘regular’ employees are eligible for traditional benefits such as health insurance, life insurance, paid leave, 11 paid a holidays a year, a pension plan and a deferred compensation plan, but we also offer great things like on-site fitness centers, tuition reimbursement, on-site medical staff and a wellness program to keep you healthy and happy. Please note; benefits are not available for temporary employees.

Equal Opportunity

The City of Gainesville is an equal opportunity/affirmative action employer and does not discriminate in hiring. Minorities, women and individuals with disabilities are encouraged to apply. Individuals with a disability, who require special accommodations during the selection process, should notify the Human Resources Department at 352-334-5077 or TDD/TTY at 352-334-2292. Veterans' Preference Veterans are encouraged to apply. Veterans’ Preference ensures that veterans and eligible persons are given consideration at each step of the selection process. However, preference does not guarantee that a veteran or other eligible person will be the candidate selected to fill the position. Section 295.07, Florida Statutes (F.S.) specifies who is eligible for Veterans’ Preference. State of Florida residency is not required for Veterans’ Preference. If you are unable to apply online due to a disability, contact recruiting at [e-mail] or by calling 352-334-5077.

Additional Information

The City of Gainesville proudly employs more than 1,500 dedicated community builders who work every day to make a positive impact on our community. Our team includes professionals from a wide range of fields, from creative innovators and financial experts to public safety personnel and critical infrastructure engineers. We offer diverse and rewarding career opportunities across many departments and service areas, including General Government, Gainesville Police Department, Public Works, Parks, Recreation and Cultural Affairs, Information Technology, Gainesville Fire Department, Regional Transit System, and more. No matter your background or expertise, you'll find meaningful opportunities to grow your career while serving the Gainesville community.