Transit Operations Supervisor

Elite Parking Services of America Inc; Jacksonville (FL); On-site; USD 42,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) matching

Job summary

Elite Parking Services of America in Jacksonville, FL is seeking a Transit Operations Supervisor to lead frontline teams and keep daily transit service safe, organized, and dependable. You will prepare the team for each shift, assign work, coach performance, and ensure clear handoffs between shifts.

This role requires strong organizational skills, effective communication, and a calm approach under pressure.

Qualifications

• Experience supervising frontline employees in transportation or related service.
• Ability to organize shift assignments and respond to staffing changes.
• Clear communication and a consistent coaching approach.
• Strong safety awareness, documentation, and follow-through.
• Experience using scheduling, dispatch, and performance-reporting systems.
• Open availability to support transit operations.

Responsibilities

• Shift readiness and work assignments: Review staffing, scheduled service, vehicle availability and outstanding issues before each shift.
• Frontline standards and coaching: Observe performance, reinforce procedures, provide retraining when needed, document actions.
• Service recovery and field response: Monitor service, coordinate with the operations center, protect passengers and employees, escalate risks.
• Attendance and performance follow-up: Address attendance concerns with HR procedures, set corrective actions and deadlines.
• Shift close and handoff: Reconcile work, incidents, and provide a clear handoff for the next shift.

Skills

Supervisory experience

Shift planning

Communication skills

Safety focus

Scheduling systems

Tools

Scheduling software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Transit Operations Supervisor

Full Time Jacksonville, FL, US

2 days ago Requisition ID: 1034

Salary Range: $42,000.00 To $50,000.00 Annually

Transit Operations Supervisor

Elite Parking Services of America
Jacksonville, FL 32202 | Full-time
Pay:$42,000–$50,000 per year
Reports to: Director of Operations

Lead the shift. Support the team. Keep service moving.

Elite Parking Services of America is seeking a Transit Operations Supervisor to lead frontline employees and keep daily transit service safe, organized, and dependable.

You’ll prepare the team for each shift, communicate assignments, coach employees, respond to service disruptions, and ensure the next shift receives a clear handoff. We’re looking for someone who follows through, stays calm under pressure, and holds employees accountable while giving them the support to succeed.

What You’ll Do

Shift Readiness and Work Assignments

Review staffing, scheduled service, vehicle availability, and outstanding issues before each shift.

Assign work, communicate expectations, and confirm employees understand their responsibilities.

Verify required tasks and checks are completed accurately and on time.

Frontline Standards and Employee Coaching

Observe employee performance and reinforce service standards, operating procedures, and required behaviors.

Provide practical coaching and retraining when performance falls below expectations.

Document follow-up actions and verify sustained improvement.

Service Recovery and Field Response

Monitor service, staffing, vehicles, and open incidents in coordination with eCommand, our operations support center.

Verify reported issues, protect passengers and employees, and follow approved contingency procedures.

Escalate unresolved service risks within five minutes, following company procedures.

Confirm service restoration and document response times, causes, and corrective actions.

Attendance and Performance Follow-Up

Address attendance concerns and missed commitments using approved management and HR procedures.

Establish clear corrective actions, responsible owners, and deadlines.

Maintain accurate coaching records and communicate unresolved concerns to the Director of Operations.

Shift Close and Handoff

Reconcile completed work, outstanding assignments, incidents, and service exceptions.

Verify shift records and supporting documentation.

Provide a clear handoff identifying unresolved issues, assigned owners, and next steps.

What You Bring

Experience supervising or leading frontline employees in transportation or a comparable service environment.

Ability to organize shift assignments and respond effectively to staffing or service changes.

Clear communication and a consistent approach to employee coaching and accountability.

Strong attention to safety, documentation, and follow-through.

Comfort using scheduling, dispatch, and performance-reporting systems.

Open availability to support transit operations.

Preferred Experience

Transit, shuttle, or passenger transportation operations.

Dispatch, field supervision, or service recovery.

Employee coaching, attendance follow-up, and shift reporting.

• Health, dental, and vision insurance
• Paid time off
• 401(k) matching

What Success Looks Like

Shifts start prepared, assignments are completed on time, employees meet service standards, disruptions receive prompt attention, and every shift ends with accurate records and a clear handoff.