Operations Supervisor

Palm Tran; West Palm Beach (FL); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Healthcare

Dental Coverage

Vision Care Coverage

Life Insurance

Short Term Disability

Long Term Disability

FSA/Dependent Care Account

ATU Pension Plan

Holidays

Sick & Vacation Leave

Deferred Compensation

Employee Discounts

Job summary

Palm Tran is seeking an experienced supervisor to oversee dispatching, field operations, and customer service for transit operators in a dynamic, on-site environment. The role involves directing bus operators, coordinating routes, and ensuring safety and compliance under established policies.

Qualified candidates will have a valid Florida CDL Class B with a P endorsement, five years as a bus operator or related logistics experience, and three years of supervisory background.

Qualifications

• High school diploma or GED with five years of bus operator or related logistics/transport experience.

Responsibilities

• Supervise dispatching of bus operators and vehicles to routes; coordinate field operations.
• Instruct staff in customer service and emergency procedures; enforce policies and procedures.
• Monitor operator availability, assign operators to vehicles, and provide on-site supervision in the field.

Skills

Supervisory

Operations coordination

Emergency procedures

Bilingual EN/ES

Education

High School Diploma or GED

Associate’s degree (preferred)

Tools

Microsoft Word

Microsoft Excel

Job description

Job Description

Supervisory position to cover for Dispatcher, Road Supervisor and Communicator responsibilities needed. An employee in a position allocated to this class provides overall supervision to direct subordinates in monitoring and enforcing policies and procedures involving transit operators; instructs employees in customer service practices and techniques and in proper procedures for emergency situations. Work involves coordinating operations activities through assigning, scheduling, and dispatching bus operators and vehicles to established routes and coordinating field activities using communications equipment and direct supervision in the field. Work includes checking availability of operators, assigning operators to vehicles, directing operators to changes in routes and providing on-site supervision in the field, recommending and imposing discipline. Employees in this class work within the scope of established departmental rules, regulations and procedures exercising independent judgment and discretion in coordinating efforts to resolve field problems. Work is reviewed through reports, meetings and observation of work results. This position reports to Palm Tran’s Operations Management.

Qualifications

High school diploma or equivalent certification (GED), along with five years of experience as a bus operator and/or relevant experience in logistics, transportation, or passenger transport, including rail and motorcoach. Additionally, three years of supervisory experience is required; however, eighteen additional months of bus driving experience may be substituted for each year of supervisory or superintendent experience. Applicants must possess and maintain a valid Florida Commercial Driver’s License (CDL) Class B with a "P" (passenger) endorsement, with a driving record subject to approval. Experience using Microsoft Word and Excel is required and must be clearly stated in the application. Training for the "P" endorsement may be offered to the selected candidate.

Preferences

• Associate’s degree in business administration (or related field)
• Public transit supervisory experience
• Knowledge of transit related software
• Bilingual (English/Spanish) (English/Creole)
• Successful completion of FEMA Emergency Management Institute courses

All employees of Palm Tran may be required to work before, during and/or after a natural or man-made disaster or hurricane. In accordance with Affimative Action requirements of Sec. 503 of the Rehabilitation Act of 1973, as amended, and provisions of the Americans with Disabilities Act of 1972, Palm Tran provides reasonable accommodation. If you need a reasonable accommodation for interviewing or initial employment, please notify the Palm Tran Human Resources Department. EO/AA Employer M/F/D/V; (Drug Free Work Place).

Benefits

Palm Tran offer a complete benefits package to eligible employees including:

• Healthcare
• Dental Coverage
• Over-age Dependent Coverage
• Dental Insurance
• Vision Care Coverage
• Life Insurance
• Supplemental Life Insurance
• Spousal & Dependent Life Coverage
• Short Term & Long Term Disability
• Flexible Spending Account (FSA)/Dependent Care Account
• Credit Union
• Legal Plan
• Employee Assistance Program (EAP)
• Palm Tran - ATU Pension Plan
• Holidays
• Sick & Vacation Leave
• Deferred Compensation
• Employee Discounts
• and much more.