Transit Operations Center Supervisor

Transdev; Lorton (VA); On-site; USD 61,000 - 76,000; Full time

Benefits offered by this job

Salary range $61k–$76k

Paid vacation 2 weeks

Sick days 5

Holidays 8

Health/dental/vision/Life ins.

Job summary

Transdev in Fairfax County, VA is hiring a BOCC Supervisor (Bus Operations Control Center). The BOCC Supervisor coordinates and disseminates information to Operators, Supervisors and staff to help deliver on-time bus service using GPS CAD/AVL systems to manage day-to-day operations.

The role requires directing staff, documenting incidents, and coordinating with divisions and the client. A high school diploma and 2+ years in a supervisor role and strong communication and computer skills are

Qualifications

• High school education, GED or equivalent.
• Minimum of 2 years of call center or similar supervisor experience, preferably in the transportation industry.
• Excellent written and oral communication skills.
• Computer literate with the capacity to learn new software.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Responsibilities

• Provides verbal direction to Bus Operators, verbal assistance to Road Supervisors and others.
• Pro-actively intervenes, using all available resources, to ensure that the safest high-quality service is provided.
• Collaborates with the local Transdev operating divisions and the Client regarding service interruptions, on time performance issues, detours, bus stop concerns, lost & found items, service capacity and other needs.
• Make documentation in various data base systems, information on service incidents including; accidents, medical/first responder, mechanical defects/road calls, full & passing events, etc.
• Documents and refers disciplinary actions to BOCC Supervisor as directed by manager to include: verbal counseling, written counseling, written work rule violation notices, etc.
• Documents and refers commendations to BOCC Manager.
• Resolves disputes and concerns raised by employees.
• Handle multiple tasks accurately and effectively in a fast-paced environment.
• Other duties as required including cross training in various roles.

Skills

Call center supervision

Transportation industry

Communication skills

DOT drug testing

Education

High school diploma or GED

Tools

GPS CAD/AVL systems

Job description

Transdev in Fairfax County, VA is hiring a BOCC Supervisor (Bus Operations Control Center). The BOCC Supervisor coordinates and disseminates information to Operators, Supervisors and staff to help deliver on-time bus service using GPS CAD/AVL systems to manage day-to-day operations.

The role requires directing staff, documenting incidents, and coordinating with divisions and the client. A high school diploma and 2+ years in a supervisor role and strong communication and computer skills are