Chief Supervisor - West Ox

Transdev North America; Fairfax (VA); On-site; USD 65,000 - 69,000; Full time

Benefits offered by this job

Competitive compensation package

Vacation: minimum of two (2) weeks

401(k) retirement plan

Medical, dental and vision insurance

Short-term and long-term disability

Job summary

Transdev North America is seeking a Chief Supervisor located in Fairfax County, Virginia. The role involves managing day-to-day operations, ensuring safety and compliance in transit services, and leading a team of supervisors and operators.

The ideal candidate will have a strong customer service approach, proven leadership skills, and a valid CDL license. Join us to help enhance transit operations and promote safety while fostering a supportive work environment.

Qualifications

• High school diploma or equivalent is required.
• Valid CDL A or B with Passenger endorsement is necessary.
• Ability to manage emergency situations is crucial.

Responsibilities

• Lead the day-to-day management of assigned area and supervise staff performance.
• Oversee all Operations functions and manage daily operations of fixed route service.
• Develop training and provide support to transit operators and front-line supervisors.

Skills

Customer service orientation

Emergency situation management

Effective communication skills

Knowledge of safety regulations

Proficiency in Microsoft Office Suite

Education

High school diploma or equivalent

Valid CDL A or B with Passenger endorsement

Job description

Chief Supervisor

Transdev in Fairfax County is hiring a Chief Supervisor at our Fairfax location. The Chief Supervisor assists the General Manager in all aspects of the daily location functions. We are seeking customer service‑oriented professionals who are dedicated to safety.

Benefits

• Competitive compensation package: minimum $65,000 and maximum $69,000
• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 8 days
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short‑term disability, voluntary long‑term disability

Key Responsibilities

• Serves as the lead supervisor in the day-to-day management of the assigned area – Field Services, Dispatch, BOCC, Operations, and Station Services and answers any questions that may arise.
• Oversees all Operations functions and provides daily management of Fixed Route service.
• Supervises and manages daily operations of fixed route service ensuring compliance with city, local, state and federal laws governing transit services; communicates with the FCDOT, safety and county departments, as well as other local entities; maintains courteous and informative communications with the public and passengers regarding Fairfax Connector service, schedules, and necessary changes due to emergencies and special events; ensures minimal variation in scheduled fixed route service and assures passenger safety through proper management of field operations.
• Responsible for reporting and managing operational daily KPI (key performance indicators) to the General Manager pertaining to the overall fixed route service. Includes Overtime, Standby Utilization, On‑time Performance (OTP), Extra board Guarantee time (GUT), Late Gates and Dispatch errors. Supervises, evaluates and counsels assigned staff; coaches and develops employees through effective training and leading by example.
• Works closely with the Operations Manager to coordinate schedules and assign work of current Transportation Services Supervisors, Dispatch, Bus Operators and Extra‑Board Operators (vacations, absences, etc.). Enforces departmental policies, applies disciplinary action, and attends grievances and arbitrations as required.
• Assists in overseeing and managing the complaint process for the Operations Department and ensures timely and effective resolutions.
• Manages operating issues resulting from vehicle breakdowns, accidents, and missed or late routes; makes decisions regarding restoring or maintaining service.
• Conducts ride checks and pre‑trip checks to evaluate operator efficiency; monitors performance and maintains accurate records.
• Actively engages in staff selection by participating in the interview process; recommends potential employees for hire and coordinates relative training.
• Remains available via a mobile device during and outside normal working hours, responding within a reasonable timeframe as required by the manager.
• Requires regular, predictable, and punctual attendance.
• Trains and assists dispatch and operations staff to resume service levels according to contract specifications, minimizing passenger disruptions during weather events, accidents, or other service disruptions.
• Provides feedback to safety and operations departments on service items that affect safety and performance; identifies potential safety hazards and incorporates feedback into daily operations procedures.
• Assists in determining preventability of accidents and incidents and recommends future training based on individual events or system trends.
• Conducts site checks and road observations according to client and local policy; documents findings and provides necessary reports to project staff.
• Provides customer information for site personnel and at key locations.
• Monitors gate checks at pull‑out or pull‑in times to ensure on‑time service and proper completion of necessary paperwork including manifests and pre‑ and post‑trip inspections.
• Cooperates with the Bus Operations Control Center to identify potential rerouting required due to traffic, construction, or accident situations.
• Ensures all operators are fit for duty, meet uniform and equipment standards, and possess proper licensing and certifications.
• Develops and maintains a supervisor schedule per the CBA.
• Provides training, supervision, development, and direction to front‑line supervisors and transit operators, exemplifying positive leadership and role modeling to encourage and support staff.
• Conducts investigations into employee misconduct, including customer complaints.
• Develops collaborative relationships between Operations and Maintenance, assists Maintenance and BOCC with road calls, bus replacements, and change‑outs.
• Assists the BOCC and Dispatch with the deployment of strategic buses.
• Supports the future of the Connector bus system by participating in the selection of a first‑line supervisor staff and transit operators, ensuring a well‑qualified diverse workforce.
• Assists in supporting safety and security in Operations, including coordinating and advising safety and making recommendations to management.
• Regularly participates in process improvement and continuous improvement efforts.

Qualifications

• High school diploma or equivalent.
• Valid CDL A or B with Passenger endorsement.
• Previous experience in training or field supervision preferred.
• Must possess or be able to obtain all relevant training and certifications required for a Chief Supervisor.
• Previous passenger transportation experience in the current project or similar environment preferred.
• Excellent safety and service record.
• Knowledge of local training program and local operations.
• Familiarity with service area.
• Certifications according to local contract requirements as needed.
• Ability to manage emergency situations.
• Knowledge of project specific vehicles, components, and data/communications systems.
• Knowledge of State and Federal regulations and corporate safety programs and policies.
• Ability to read, write and speak English.
• Effective communication skills and ability to work with all departments.
• Ability to work independently and objectively.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Must be available to work evenings and weekends as necessary.
• Subject to a DOT drug testing and physical assessment if applicable; DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements

• Must be able to work shifts or flexible work schedules as needed.
• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
• Work environment will be a combination of both indoors and outdoors.

Drug‑Free Workplace

Transdev maintains a drug‑free workplace. Applicants must be eligible to work in the United States without requiring sponsorship now or in the future, and must successfully pass a pre‑employment drug screen.

Equal Employment Opportunity

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.