Transit Information & Fare Sales Specialist

VIA Metro Transit; San Antonio (TX); On-site; USD 37,000 - 50,000; Full time

Job summary

VIA Metro Transit in San Antonio, TX, is seeking an Information Operator to assist customers with fare purchasing options, provide route and schedule details, and maintain accurate records. The role involves handling monetary transactions, guiding customers on goMobile/goCard, and ensuring polite, professional service across locations.

Candidate should have an Associate degree and 1 year of customer service experience, with strong math, communication skills, and basic PC literacy.

Qualifications

• Associates degree and one year of customer service and sales experience; experience may substitute for education on a year-for-year basis.

Responsibilities

• Process sales transactions and payments accurately.
• Provide information on fares, routes, and schedules to customers.
• Maintain electronic records of sales, program fees, and lost-and-found items.

Skills

Customer service

Sales experience

Communication skills

Mathematical skills

PC literacy

Education

Associates degree + 1 year experience

Tools

goMobile

goCard

TVM

AVL

Swiftly

Job description

VIA Metro Transit in San Antonio, TX, is seeking an Information Operator to assist customers with fare purchasing options, provide route and schedule details, and maintain accurate records. The role involves handling monetary transactions, guiding customers on goMobile/goCard, and ensuring polite, professional service across locations.

Candidate should have an Associate degree and 1 year of customer service experience, with strong math, communication skills, and basic PC literacy.