Paratransit Transportation Administrator

VIA Metro Transit; San Antonio (TX); On-site; USD 76,000 - 105,000; Full time

Job summary

VIA Metropolitan Transit in San Antonio seeks a Paratransit Transportation Administrator to lead scheduling and dispatch, partner with Reservations, and ensure safe, reliable paratransit service. Reports to Manager of Paratransit Operations and oversees scheduling and dispatch staff.

Responsibilities include developing SOPs, monitoring KPI, coordinating with IT, ADA compliance, and preparing reports. Requires a Bachelor's in Business Admin or related field and at least five years of paratransit

Qualifications

• Bachelor’s degree in Business Administration, Transportation, or related field and 5+ years of paratransit experience.
• Knowledge of scheduling and dispatch hardware/software and PC-based applications.
• Strong problem-solving, organization, and communication skills.

Responsibilities

• Directs Paratransit Scheduling to ensure staffing coverage and optimum schedules.
• Directs Paratransit Dispatch to monitor revenue service and adjust schedules as needed.
• Develops and implements dispatch shift work assignments.
• Monitors scheduling hardware/software and coordinates with IT and vendors.
• Investigates inquiries related to paratransit schedules and generates responses.

Skills

Paratransit scheduling

Dispatch operations

Team leadership

KPI reporting

Education

Bachelor’s Degree in Business Administration, Transportation, or related field

Tools

AVL / MDT system

Job description

Paratransit Transportation Administrator - 377

US:TX:San Antonio | Paratransit Operations | Full-time

75,710 - 104,604 USD per year

Description

GENERAL DESCRIPTION OF WORK:

Reports directly to the Manager of Paratransit Operations and works in close cooperation with the Paratransit Operations Administrator to ensure the provision of safe, dependable, and cost-effective delivery of paratransit services. Supervises and is responsible for the activities of Paratransit Scheduling and Paratransit Dispatch personnel. Reviews and revises Standard Operating Procedures for Paratransit Scheduling and Paratransit Dispatch departments. Works directly with contractors to ensure compliance with operational efficiencies and prepares daily and monthly statistical reports for Key Performance Indicators (KPI) of VIAtrans service. Coordinates within VIA and with the public at various organizational levels in support of VIA goals and policies and to ensure compliance with Americans with Disabilities Act (ADA) requirements. Directs all paratransit activities at the VTOC site in the absence of the Manager of Paratransit Operations.

ESSENTIAL FUNCTIONS:

• Responds in a prompt and professional manner to directives and assignments from the Manager of Paratransit Operations.
• Meets regularly with the Manager of Paratransit Operations and/or the Paratransit Operations Administrator to propose, discuss, and implement actions to achieve, maintain, and improve continuity, cooperation, and efficiency within and between departmental functions.
• Works directly with the Paratransit Reservations department to promote and maintain a cooperative relationship between the reservations department, scheduling department, and the dispatch department, by working with the Paratransit Reservation Agent Supervisor as needed.
• Directs the activities of the Paratransit Scheduling department to ensure that Paratransit Schedulers are available at required times to review and modify software-generated vehicle schedules and passenger assignments for optimum efficiency.
• Directs the activities of the Paratransit Dispatch department, to ensure that Paratransit Dispatchers are available at required times to monitor and direct Paratransit Operators in revenue service; make appropriate changes in vehicle schedules and passenger assignments to maintain or exceed productivity standards; and give appropriate directions to Paratransit Operators and Paratransit (Field) Supervisors in response to incidents and emergencies.
• Develops and implements dispatch shift work assignments to ensure coverage and operational needs are met, including staffing demands and scheduling appropriate personnel.
• Monitors the operation and performance of paratransit scheduling hardware/software and communication systems. In response to system failures, takes immediate remedial action when possible and obtains assistance from IT personnel and external entities, as necessary.
• Investigates, or assigns for investigation, customer questions and complaints related to paratransit schedules and service delivery and prepares or approves responses to be communicated by the Public Engagement Division.
• Prepares and implements Paratransit Operators sign-up timeline of dates and deadlines by working with the Manager of Paratransit Operations, Paratransit Operations Administrator, Paratransit Lead Station Supervisor, and Paratransit Lead Scheduler. Prepares and presents data for sign-ups which aligns with operational capacity and service demands.
• Monitors CAF reports and Incident Reports daily and coordinates a prompt and effective response to sensitive issues involving potential liability.
• Conducts, with input and assistance from lead personnel, annual Performance Reviews of Paratransit Schedulers and Paratransit Dispatchers. Proposes recommendations, as appropriate, to the Manager of Paratransit Operations regarding actions to be taken in response to the performance of salaried employees and in support of VIA’s Positive Discipline Policy.
• Prioritizes reported problems in order of importance and severity, and formulates, coordinates, and directs the appropriate course of action.
• Works closely with the IT Division and the Procurement Division to develop specifications for new and replacement hardware/software for paratransit scheduling, dispatch, and communications.
• Using standard database software, develops queries and reports in support of the Scheduling and Dispatch functions. Produces daily, monthly, and special-purpose reports concerning productivity, on-time performance, and related issues.
• Occasionally participates in internal and external meetings as directed by the Manager of Paratransit Operations.
• Maintains, supports, and promotes a safe environment while complying with all VIA safety rules, policies, and procedures.
• Adheres to safety rules, regulations, policies, and procedures to ensure the wellbeing of VIA employees, customers, and business partners.

This job description excludes marginal functions that are incidental to performing the job. Other duties may exist.

REQUIRED EDUCATION AND EXPERIENCE:

Bachelor’s Degree in Business Administration, Transportation, or related field, and at least five (5) years of Paratransit technical and operating experience, or an equivalent combination of education, training, and experience.

ADDITIONAL REQUIREMENTS:

• Must be conscientious, reliable, and trustworthy.
• Must be highly organized and able to develop, assign, and prioritize specific projects.
• Must have very good problem-solving skills and a willingness to exercise independent judgement.
• Must have considerable knowledge of the design, functions, and operation of current scheduling and communications hardware/software, as well as AVL / MDT system.
• Must have considerable knowledge of the design and functions of other PC-based software, to include word processing, spreadsheet, and database management applications.
• Must be able to deal diplomatically and communicate effectively with employees while maintaining positive working relationships.
• Proficient knowledge of grammar, punctuation, and spelling, and the ability to proof-read work and correct errors.
• Must be able to maintain good work attendance.

Safety Accountability Statement:

- Employees must consider safety in all tasks performed, as well as demonstrate safe judgment and decisions that not only maintain their own safety; but that of fellow employees and customers.

- Demonstrate a professional commitment to assure compliance with all organizational policies, practices, and programs related to safety, health, and system security.

- Employees have a responsibility to identify and report hazards, as well as potentially unsafe conditions, to your immediate supervisor or Safety Department.

- Employees are responsible, a nd required , to stop a job/task to prevent an unsafe incident or act from occurring. This acknowledges the threat of potential injury, property damage and the opportunity for better judgment to be used.

Must comply with and support all applicable VIA EEO Policies and Procedures.

PHYSICAL REQUIREMENTS:

• Must have sufficient visual acuity, manual dexterity, and physical mobility to examine and adjust computer and communications hardware and related equipment.
• Must have sufficient vision and ability to read complex materials.
• Physical ability required to be mobile, bend, stoop, stand, reach, and occasionally lift 5-25 pounds of objects, such as files, equipment and supplies, and books.

WORK ENVIRONMENTS:

• Work involves deadlines and multiple priorities.
• Works within normal physical office environment at the VTOC facility, which is not accessible by bus, bicycle or on foot.
• Some weekend and early morning/late evening work may be required, particularly in response to paratransit hardware/software failures.
• Must have sufficient mobility to attend meetings on and off property and to conduct occasional fieldwork and site visits.

VIA is an Equal Employment Opportunity Employer, providing equal opportunity to all qualified individuals, regardless of race, color, religion, age, sex, national origin, veteran status, genetic information, or disability.