Transit Field Service Technician – On-Site Expert

Luminator Technology Group; Washington (District of Columbia); On-site; USD 52,000 - 58,000; Full time

Benefits offered by this job

Competitive pay

Generous PTO

Educational assistance

Health coverage

EAP program

Day one benefits

Job summary

Luminator Technology Group is seeking a Field Service Technician to maintain onboard transit systems across public transportation environments. This role focuses on diagnosing, repairing, installing and upgrading complex hardware and software, with strong emphasis on customer-facing service and on-site problem solving.

The position offers a 3rd shift, on-site schedule in the Washington, DC area, and the opportunity to work with leading transit technologies.

Qualifications

• High School diploma required.
• Associates degree or equivalent military technical training preferred.
• At least 2 years of experience supporting technical or engineering services. Military experience in electronics programs may be considered equivalent.
• Ability to interpret wiring schematics required for this role.
• DC or automotive electrical experience.

Responsibilities

• Maintain Luminator’s hardware and software and handle customer questions about the state of the system on various public transit vehicles.
• Sustain proficiency in all products and services that the company offers. This includes staying current with installation standard methodologies, equipment protocol, and safety guidelines.
• Provide on-site pre-start-up, start-up, contracted service work, warranty, troubleshooting, and training of Luminator products, and ensure equipment is operational and free of defects.
• Diagnose errors or technical problems and determine proper solutions on equipment.
• Accurately document the work that is performed at a customer facility. Professionally document work completed on periodic preventive maintenance as well as intermittent corrective maintenance tasks.
• Handle customer service-related issues while fostering the customer relationship and working to solve technical problems on site.
• Communicate effectively with plant operators, plant management, third party vendors and other Luminator personnel in support of service operations.
• Troubleshoot and repair equipment applying technical knowledge and experience to resolve problems.
• Maintain accurately and timely documentation of work performed on a daily basis at customer sites, including, but not limited to periodic preventive maintenance and intermittent corrective maintenance tasks.
• Review product prints and specifications.
• When required, play an active role in various projects such as upgrades, new installations, or new functionality for customers.
• Work with site management to review and ensure products are installed to specifications.
• Coordinate work with other groups to ensure meeting commitments.
• Document processes.
• Operate vehicles in a safe manner and use field systems appropriately.
• Follow all Company procedures and protocols.
• Collaborate with technical team and various teams across the organization.
• Act as a representative of the company and build positive relationships with customers.

Skills

Equipment Maintenance

Operations Monitoring

Repairing

Troubleshooting

Critical Thinking

Education

High School diploma

Associates degree or equivalent military technical training

Tools

Microsoft Office

Job description

Luminator Technology Group is seeking a Field Service Technician to maintain onboard transit systems across public transportation environments. This role focuses on diagnosing, repairing, installing and upgrading complex hardware and software, with strong emphasis on customer-facing service and on-site problem solving.

The position offers a 3rd shift, on-site schedule in the Washington, DC area, and the opportunity to work with leading transit technologies.