Transit Dispatcher for Sedona Shuttle & Microtransit

MV Transportation; Sedona (AZ); On-site; USD 42,000 - 60,000; Full time

Job summary

MV Transportation is seeking a Dispatcher for the Sedona Shuttle operations in Sedona, AZ. You will direct day-to-day route activities, communicate with drivers and clients, and ensure safe, on-time performance under company procedures.

You will report to the General Manager and support future microtransit services, with emphasis on quality service and efficient operations. Prior dispatcher and public transit experience plus strong MS Office skills are preferred.

Qualifications

• One (1) year of Dispatcher experience preferred.
• Two (2) years of Customer Service experience preferred.
• High School diploma or equivalent required.
• Experience in public transit and/or microtransit is preferred but not required.
• Experience with Microsoft Office (Word, Excel, Outlook, SharePoint).
• Trapeze software experience is preferred but not required.
• Experience with CAD/AVL systems is preferred but not required.
• Experience with Orion VoIP Radio Communications is preferred but not required.

Responsibilities

• Take client calls and communicate issues with drivers and management.
• Monitor radio, telephone and on-road service for quality.
• Influence a positive working environment and employee morale.
• Influence positive customer service quality.
• Monitor driver sign-in/sign-out daily.
• May assign trips to drivers to ensure adequate service distribution.
• Monitor daily system performance across service day.
• Participate in analysis of operating performance.
• Note and report late or missed routes to management.
• Perform other duties as assigned.

Skills

Dispatcher experience

Customer service

multitasking

Communication

Education

High School diploma or equivalent

Tools

Trapeze software

TransLoc CAD/AVL

Orion VoIP

Microsoft Office

SharePoint

Job description

MV Transportation is seeking a Dispatcher for the Sedona Shuttle operations in Sedona, AZ. You will direct day-to-day route activities, communicate with drivers and clients, and ensure safe, on-time performance under company procedures.

You will report to the General Manager and support future microtransit services, with emphasis on quality service and efficient operations. Prior dispatcher and public transit experience plus strong MS Office skills are preferred.