On-Site Shuttle Dispatch Coordinator

Sun City Express; Peoria (AZ); On-site; USD 25,000 - 28,000; Full time

Job summary

Sun City Express in Peoria, AZ, is hiring a full-time Dispatcher to ensure smooth shuttle operations and excellent passenger service. This on-site role requires coordinating drivers, schedules, and communications to keep services on time.

You will manage reservations, monitor real-time vehicle locations, and respond to issues with professionalism and calm under pressure. The ideal candidate has dispatcher experience, strong English, and a commitment to safety and service.

Qualifications

• Experience as a dispatcher or relevant position.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.

Responsibilities

• Coordinate scheduling and dispatch of drivers and vehicles to ensure efficient service.
• Monitor real-time location and status of shuttles to manage daily operations.
• Maintain open communication with drivers and passengers via radio, phone, and in-person.
• Take and manage reservations, coordinating timing and logistics to optimize passenger satisfaction.
• Resolve operational issues and support drivers to maintain safety and standards.
• Coordinate with drivers and staff to handle emergencies and passenger safety.
• Update and manage dispatch logs to ensure accuracy and compliance.
• Provide excellent customer service and handle inquiries or complaints professionally.

Skills

Dispatch experience

Communication skills

Organizational skills

Time management

Stress management

GPS proficiency

Education

High school diploma

Transport/logistics certification

Tools

Dispatch software

GPS devices

Database management

Job description

Sun City Express in Peoria, AZ, is hiring a full-time Dispatcher to ensure smooth shuttle operations and excellent passenger service. This on-site role requires coordinating drivers, schedules, and communications to keep services on time.

You will manage reservations, monitor real-time vehicle locations, and respond to issues with professionalism and calm under pressure. The ideal candidate has dispatcher experience, strong English, and a commitment to safety and service.