Transit Dispatch & Customer Service Specialist

BRITE Bus; Albany, Northern (GA, KY); Hybrid; USD 21,000 - 23,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Paid Time Off

Job summary

Resource Management Systems, Inc. (RMS) is seeking a dependable Public Transportation Call Center / Dispatcher to join our team in Albany, GA.

This role coordinates transportation services and serves as the primary contact for passengers, drivers, clients, and management. The ideal candidate will have call center or transportation experience, strong communication, computer skills, and the ability to stay calm under pressure.

Qualifications

• Strong verbal and written communication skills.
• Ability to communicate professionally with passengers, drivers, dispatchers, management, clients, and other stakeholders.
• Experience with scheduling, routing, dispatching, or coordinating transportation services preferred.

Responsibilities

• Schedule and dispatch transportation services for passengers and clients.
• Coordinate transportation to medical appointments, dialysis, therapy sessions, and other approved destinations.
• Communicate clearly and professionally with drivers, passengers, clients, healthcare providers, management, and other stakeholders.
• Monitor and track vehicle locations using GPS, dispatch, routing, and scheduling software to support timely pickups and drop-offs.
• Answer and manage a high volume of incoming calls using a multi-line phone system.
• Respond to emails, scheduling requests, booking requests, service questions, and transportation concerns in a professional and courteous manner.
• Maintain accurate records of transportation activities, including schedules, route changes, service updates, and driver communications.
• Provide customer service support regarding delays, cancellations, scheduling changes, and other transportation concerns.

Skills

Verbal and written communication

Multitasking

Customer service

Computer proficiency

Education

High school diploma or GED

Tools

Dispatch software

GPS/routing software

Microsoft Office

Job description

Resource Management Systems, Inc. (RMS) is seeking a dependable Public Transportation Call Center / Dispatcher to join our team in Albany, GA.

This role coordinates transportation services and serves as the primary contact for passengers, drivers, clients, and management. The ideal candidate will have call center or transportation experience, strong communication, computer skills, and the ability to stay calm under pressure.