Public Transportation Dispatcher & Scheduler

Resource Management Systems, Inc.; Albany, Northern (GA, KY); Hybrid; USD 21,000 - 22,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Paid Time Off (PTO)

Job summary

Resource Management Systems, Inc. (RMS) in Albany, GA, is seeking a dependable Public Transportation Call Center Dispatcher to join our team.

This role coordinates transportation services and serves as the main contact for passengers, drivers, clients, and management, ensuring timely pickups and accurate records. The ideal candidate has call center or transportation experience, strong communication skills, and the ability to stay calm under pressure in a fast-paced environment while using

Qualifications

• High school diploma or GED required.
• Previous call center, customer service, transportation, logistics, dispatch, or scheduling experience preferred.
• Strong verbal and written communication skills.
• Ability to communicate professionally with passengers, drivers, dispatchers, management, clients, and other stakeholders.
• Experience with scheduling, routing, dispatching, or coordinating transportation services preferred.
• Strong computer and data-entry skills.
• Proficiency with Microsoft Office and web-based systems.
• Experience with dispatch, GPS, routing, scheduling, or transportation management software is a plus.
• Ability to manage multiple phone calls, requests, schedules, and priorities simultaneously.
• Strong critical-thinking, problem-solving, and conflict-resolution skills.
• Excellent attention to detail and ability to maintain accurate records.
• Ability to adjust quickly to changing schedules, priorities, and operational needs.
• Ability to respond calmly and professionally to service disruptions, customer concerns, and scheduling changes.

Responsibilities

• Schedule and dispatch transportation services for passengers and clients.
• Coordinate transportation to medical appointments, dialysis, therapy sessions, and other approved destinations, as applicable.
• Communicate clearly and professionally with drivers, passengers, clients, healthcare providers, management, and other stakeholders.
• Monitor and track vehicle locations using GPS, dispatch, routing, and scheduling software to support timely pickups and drop-offs.
• Answer and manage a high volume of incoming calls using a multi-line phone system.
• Respond to emails, scheduling requests, booking requests, service questions, and transportation concerns in a professional and courteous manner.
• Maintain accurate records of transportation activities, including schedules, route changes, service updates, and driver communications.
• Communicate schedule and route changes to drivers promptly and accurately.
• Provide customer service support regarding delays, cancellations, scheduling changes, and other transportation concerns.
• Collaborate with drivers, management, and other team members to optimize routes and maintain efficient transportation services.
• Prioritize calls and service needs according to urgency and operational requirements.
• Identify potential service issues and use critical-thinking and problem-solving skills to develop timely solutions.
• Remain calm and professional when handling service disruptions, difficult situations, or changing operational needs.
• Follow established company policies, safety requirements, transportation procedures, and confidentiality standards.
• Perform additional duties as assigned based on operational needs.

Skills

Verbal communication

Written communication

Attention to detail

Multitasking

Customer service

Microsoft Office

GPS dispatch software

Routing software

Scheduling software

Education

High school diploma or GED

Tools

Microsoft Office

web-based systems

GPS

Dispatch software

Job description

Resource Management Systems, Inc. (RMS) in Albany, GA, is seeking a dependable Public Transportation Call Center Dispatcher to join our team.

This role coordinates transportation services and serves as the main contact for passengers, drivers, clients, and management, ensuring timely pickups and accurate records. The ideal candidate has call center or transportation experience, strong communication skills, and the ability to stay calm under pressure in a fast-paced environment while using