Transit Dispatch & Admin Specialist

Socket.dev; Mobile (AL); On-site; USD 23,000 - 33,000; Full time

Job summary

Via in Mobile, AL seeks an Administrative Specialist to connect transit technology, drivers, and riders across Fixed Route, Paratransit, and Microtransit operations. You will deliver high-quality customer assistance, manage real-time dispatch and trip scheduling, and maintain accurate administrative records.

You will also process rider eligibility, support daily operations, and ensure safety and reliability through proactive problem-solving and clear communication.

Qualifications

• Experience in customer care and administration.
• Ability to learn new software and adapt to changes.
• Strong communication and empathy in person or over the phone.
• Calm under pressure and able to think on your feet.
• Willingness to learn and provide great service.

Responsibilities

• Serve as the primary contact for walk-in visitors and callers, assisting with route planning and badge issuance.
• Manage driver sign-in/sign-out, audit manifests, and log daily data in core systems.
• Process ADA Paratransit and Mobility eligibility applications and track expirations.
• Create and adjust manifests for Paratransit and Microtransit services; monitor live service and relay updates.

Skills

Customer service

Administrative work

Dispatch & scheduling

Communication

Job description

Via in Mobile, AL seeks an Administrative Specialist to connect transit technology, drivers, and riders across Fixed Route, Paratransit, and Microtransit operations. You will deliver high-quality customer assistance, manage real-time dispatch and trip scheduling, and maintain accurate administrative records.

You will also process rider eligibility, support daily operations, and ensure safety and reliability through proactive problem-solving and clear communication.