Transit Device Specialist: Scanner & Printer Expert

MBTA; Boston (MA); Hybrid; USD 65,000 - 85,000; Full time

Job summary

The MBTA seeks a Device Specialist to support IDCS devices and related applications. You will ensure scanners and printers are configured, updated, and functioning, supporting warehouse and stockroom users across locations in a hybrid work setup.

You will monitor devices, triage issues, assist with IDCS workflows, and participate in upgrades as needed. A bachelor’s degree and 4 years of device experience are required, with strong communication and teamwork essential.

Qualifications

• 4 years of experience supporting handheld scanners, printers, and smartphones.
• Valid driver’s license and vehicle; responsible for related costs.
• Ability to use and care for an MBTA laptop for remote work.
• Ability to use and care for an MBTA smart phone.
• Hybrid work schedule, at the office or a warehouse, minimum twice a week.
• Familiarity with MS Office (Excel, Word, PowerPoint).
• Experience triaging and solving helpdesk calls.

Responsibilities

• Proactively monitor scanners and printers to ensure online availability.
• Set up scanners for production or training use.
• Respond to help desk tickets to provide user support.
• Ensure scanner OS updates, testing, and go-live success.
• Provide onsite triage of devices as needed.
• Learn and support the IDCS application as it pertains to users, networks, scanners, printers, and upgrades.
• Perform all other duties and projects as assigned.

Skills

Device support

Help desk

Communication

Teamwork

Training users

Problem solving

Education

Bachelor’s degree

Tools

MS Office

Job description

The MBTA seeks a Device Specialist to support IDCS devices and related applications. You will ensure scanners and printers are configured, updated, and functioning, supporting warehouse and stockroom users across locations in a hybrid work setup.

You will monitor devices, triage issues, assist with IDCS workflows, and participate in upgrades as needed. A bachelor’s degree and 4 years of device experience are required, with strong communication and teamwork essential.