Device Specialist (Contractor position)

MBTA; Boston (MA); On-site; USD 65,000 - 85,000; Full time

Job summary

The MBTA seeks a Device Specialist to support IDCS devices and related applications. You will ensure scanners and printers are configured, updated, and functioning, supporting warehouse and stockroom users across locations in a hybrid work setup.

You will monitor devices, triage issues, assist with IDCS workflows, and participate in upgrades as needed. A bachelor’s degree and 4 years of device experience are required, with strong communication and teamwork essential.

Qualifications

• 4 years of experience supporting handheld scanners, printers, and smartphones.
• Valid driver’s license and vehicle; responsible for related costs.
• Ability to use and care for an MBTA laptop for remote work.
• Ability to use and care for an MBTA smart phone.
• Hybrid work schedule, at the office or a warehouse, minimum twice a week.
• Familiarity with MS Office (Excel, Word, PowerPoint).
• Experience triaging and solving helpdesk calls.

Responsibilities

• Proactively monitor scanners and printers to ensure online availability.
• Set up scanners for production or training use.
• Respond to help desk tickets to provide user support.
• Ensure scanner OS updates, testing, and go-live success.
• Provide onsite triage of devices as needed.
• Learn and support the IDCS application as it pertains to users, networks, scanners, printers, and upgrades.
• Perform all other duties and projects as assigned.

Skills

Device support

Help desk

Communication

Teamwork

Training users

Problem solving

Education

Bachelor’s degree

Tools

MS Office

Job description

At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s core values are built around safety, service, equity, sustainability, culture, and accessibility, and each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed.

Job Summary

The Device Specialist will be a Transit Applications team member supporting primarily the MBTA’s Inventory Data Collection System (IDCS) devices as well as occasionally helping with other team applications/needs as time and training permit. Devices in use are handheld barcode scanners and Zebra brand barcode printers. The Device Specialist provides operational support ensuring scanners and printers are properly configured, updated, available, and functioning. The role supports users across warehouse and stockroom environments, performs device monitoring and triage, and assists with IDCS application workflows and upgrades

Duties & Responsibilities

• Proactively monitor scanners and printers to ensure online availability.
• Set up scanners for production or training use.
• Respond to help desk tickets to provide user support.
• Ensure scanner operating system (OS) updates, testing, and go-live success.
• Provide onsite triage of devices as needed.
• Learn and support the IDCS application as it pertains to users, networks, scanners, printers, and upgrades.
• Perform all other duties and projects that may be assigned.

Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.

Physical Demands and Working Conditions

• The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Available to work any and all shifts and/or locations as assigned or directed.
• Available to work as per assignment by the MBTA twenty-four (24) hours per day, seven (7) days per week as directed by supervisory staff for severe weather conditions, emergencies or any other circumstances that may potentially impact service or the safety of service.

Supervision

• No direct reports.

Minimum Education

• Bachelor’s degree from an accredited institution.

Minimum Requirements & Qualifications

• Four (4) years of experience supporting devices such as handheld scanners, printers, and/or smart phones.
• Valid driver’s license, personal vehicle, and responsibility for all associated car costs.
• Ability to use and care for an MBTA laptop for remote work.
• Ability to use and care for an MBTA smart phone.
• Ability to work a hybrid work schedule, either at the office, 10 Park Plaza, Boston, or traveling to a warehouse/stockroom location, a minimum of twice a week.
• Familiarity with MS Office (Excel, Word and PowerPoint).
• Experience triaging and solving helpdesk calls.
• Successful listening skills.
• Professional phone manner and etiquette.
• Experience working successfully with a variety of people, including successful teamwork and proven ability to teach application materials to users of various technical abilities.
• Effective communication, analytic abilities, organizational and presentation skills.

Preferred Experience & Skills

• Ability to work with a diverse and large internal customer base.
• Problem solving skills.
• Knowledge and understanding of networks.
• Public transit knowledge or interest.

Substitutions

• A high school diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelor’s degree requirement.
• An associate’s degree from an accredited institution and an additional three (3) years of directly related experience substitutes for the bachelor’s degree requirement.
• A master’s degree in a related subject substitutes for two (2) years of general experience.
• A nationally recognized certification, or statewide/professional certification in a related field substitutes for one (1) year of experience.

Job Conditions

• Adhere to rules, regulations, collective bargaining agreements (if applicable) and policies of the MBTA including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies.
• Ability to pass a Criminal Offender Record Information (CORI) check, background screening, and the MBTA’s medical requirements, including a physical examination and drug and alcohol screening.
• Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting, including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).

Job Conditions

• Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English.
• Be at least eighteen (18) years of age, except if participating in an approved high school internship / co-op program.
• Ability to commute to assigned work locations in the Boston, MA metro area, as required by the role.
• Ability to provide internal and external customers with courteous and professional experiences.
• Ability to work effectively, independently, and as part of a diverse workforce team (or supervise, if required).
• Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers.
• Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies.
• Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).
• Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and / or medical Clinic screening, potentially including physical examination and drug and alcohol screenings.
• Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service.
• Intern / co-op staff must be enrolled full or part-time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co-op. Additionally, interns / co-ops must have valid work authorization and U.S. Social Security Number prior to starting pre-employment screenings / pre-boarding, working in their positions, and throughout the duration of their program.

Disclaimers And Definitions

• General Disclaimer: The statements contained in this job description are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position.
• Application Completion: It is each applicant’s responsibility to ensure application details are entered completely and correctly, including updated work and education histories (past and current). Incomplete applications may not be considered. Attachments do not substitute for application fields. The recruitment team does not have access to existing employee data / history.
• Application Deadlines: Applicants should apply as soon as possible, as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.
• Work Environment: The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.
• Work Eligibility: All employees must be legally authorized to work in the United States and on an unrestricted basis. The MBTA does not have an employer work sponsorship program. However, if you have unrestricted work authorization, or are sponsored by a separate entity, you are welcome to apply. Further, all persons hired will require a U.S. Social Security Number prior to starting the position and employees will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.
• Interviews: Candidates should ensure they arrive on time, are prepared, can remain for the duration, and if remote, are in a quiet place without distraction, for the interview. Candidates who do not attend their interview without advance authorization, including an email confirmation of a rescheduled time/date from Human Resources, will be considered a no-show and disqualified from consideration for the position. Related to rescheduling, on a one-time basis, and due to something emergent, you may be allowed to reschedule the interview. In addition, Human Resources may require documentation supporting the request. However, should you need to reschedule, you will need to contact your Recruiter directly by email.
• Safety Sensitive Positions: Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.
• On-call or 24/7 Positions: Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.
• Essential / Emergency Staff: During declared "states of emergency," employees working in this classification are required to report to work for their assigned work hours or as directed by management.
• ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process, please contact the MBTA's ADA Unit at 617-222-5751 or [e-mail] .
• Intern / Co-Op Benefits: Employees taking part in an internship or co-op at the MBTA are eligible to receive accrued paid sick leave as well as a monthly transportation pass, based on the city from which the intern / co-op commutes to work, at no cost. However, no additional benefits are currently offered for interns or co-ops.

Diversity, Equity, and Inclusion: The MBTA is an Equal Employment Opportunity Employer .