Transit Customer Support Specialist

Metropolitan-Tulsa-Transit-Authority; Tulsa (OK); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Retirement Plan

Job summary

MetroLink Tulsa is seeking a Customer Service Representative to be the welcoming voice of our transit system in Tulsa, OK. This full-time office role supports riders with routes, schedules, and policies, helping them navigate the city with a friendly, professional demeanor.

You’ll need strong Tulsa-area knowledge, excellent communication and computer skills, and a calm, problem-solving attitude. Availability for evenings, weekends and some holidays is required.

Qualifications

• Knowledge of Tulsa-area addresses and streets.
• Excellent verbal and written communication.
• Problem-solving abilities and time management are essential.
• Courteous, patient, and professional demeanor.

Responsibilities

• Be the transit expert for MetroLink Tulsa’s services across channels.
• Guide riders on trips, routes, and policies to ensure a smooth experience.
• Listen to inquiries and resolve issues with professionalism and care.
• Build relationships with diverse riders and communities the city serves.
• Stay proficient in MetroLink Tulsa’s computer systems and procedures.

Skills

Tulsa knowledge

Communication skills

Problem-solving

Time management

Tools

Computer skills

Job description

MetroLink Tulsa is seeking a Customer Service Representative to be the welcoming voice of our transit system in Tulsa, OK. This full-time office role supports riders with routes, schedules, and policies, helping them navigate the city with a friendly, professional demeanor.

You’ll need strong Tulsa-area knowledge, excellent communication and computer skills, and a calm, problem-solving attitude. Availability for evenings, weekends and some holidays is required.