Transit Customer Service Rep — Front Desk & Call Center

City-of-Madison,-W; Madison (WI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Public Service Loan Forgiveness

Job summary

City of Madison is hiring a Transit Customer Service Representative to assist riders by phone and in person, providing route information, scheduling, and fare support. You will handle cash transactions, sells passes, and manage the lost-and-found at the front desk.

The role emphasizes clear communication, problem-solving, and the ability to assist a diverse community within a public transit system.

Qualifications

• Experience handling high call volumes and providing accurate information.
• Ability to process cash and sell passes at a front desk.
• Strong communication and problem-solving skills to assist diverse customers.

Responsibilities

• Answer calls from fixed-route riders and paratransit clients with information on arrivals, fares, and routes.
• Book rides, verify times, and manage changes for paratransit services.
• Greet visitors, sell transit passes, and assist with lost-and-found at the front desk.

Skills

Call center experience

Cash handling

Customer service

Multicultural communication

Job description

City of Madison is hiring a Transit Customer Service Representative to assist riders by phone and in person, providing route information, scheduling, and fare support. You will handle cash transactions, sells passes, and manage the lost-and-found at the front desk.

The role emphasizes clear communication, problem-solving, and the ability to assist a diverse community within a public transit system.