Transit Communications Supervisor

Utah Transit Authority; Salt Lake City (UT); On-site; USD 71,000 - 90,000; Full time

Job summary

Join the Utah Transit Authority as a Transit Communications Supervisor, a leadership role crucial for managing dispatch operations and ensuring public safety. Your expertise will guide a dedicated team in the Transit Communications Center, overseeing everything from emergency calls to staff mentorship. This position requires a mix of technical knowledge, strong communication skills, and the ability to lead under pressure. With robust training and career advancement opportunities, you will not only contribute to the transit system's efficiency but also enhance your leadership capabilities.

Benefits

Health, dental, vision, life insurance

22 days accrued paid time off

10 paid holidays and 2 floating holidays

Retirement options with company matching

Free transit passes for employees and their families

Generous tuition reimbursement

Wellness and fitness programs

Qualifications

• 3 years experience in public safety, EMS, or transportation dispatch setting.
• 1 year experience leading a team.
• Bilingual English/Spanish preferred but not required.

Responsibilities

• Supervise the Transit Communications Center including dispatch activities.
• Implement policies and procedures for operations.
• Evaluate and recommend communication technologies.

Skills

Leadership

Communication

Conflict Resolution

Organization

Technical Knowledge

Education

Associates degree (preferred)

State of Utah POST training completion or military communications training (preferred)

State of Utah POST Instructor certification (preferred)

Tools

Microsoft Office Suite

Job description

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Utah Transit Authority

Embark on a rewarding leadership journey as a Transit Communications (Dispatch) Supervisor, where each day brings meaningful opportunities to support public safety and ensure efficient transit operations.In this critical role, you'll lead and support a team of Emergency and Public Safety Police Dispatchers and/or Fixed Route Bus Dispatchers in UTA's Transit Communications Center (TCC). You'll oversee daily dispatch activities, ensuring emergency and non-emergency calls are managed with precision. Your leadership and technical expertise will help maintain seamless communication and connect employees and riders to the help they need.As a supervisor, you'll guide operations, implement and improve procedures, and provide mentorship and training to support a high-performing team. Your contributions will directly impact the safety, reliability, and success of UTA's transit services.As the

• Supervise the UTA Transit Communications Center (TCC), including both police dispatch and Fixed Route Bus dispatch.
• Implement new or revised policies and procedures for Transit Communications Center operations.
• Serve as a technical expert and operate the Transit Police and Fixed Route communications dispatch system; act as an S2 System Administrator for UTA.
• Serve as the Bureau of Criminal Identification Terminal Agency Coordinator (TAC) Officer or Alternate TAC Officer.
• Evaluate and make recommendations regarding the effectiveness of communication and security technologies.
• Serve as a POST In-Service training instructor and training coordinator for the TCC.

Utah Transit Authority

Embark on a rewarding leadership journey as a Transit Communications (Dispatch) Supervisor, where each day brings meaningful opportunities to support public safety and ensure efficient transit operations.In this critical role, you'll lead and support a team of Emergency and Public Safety Police Dispatchers and/or Fixed Route Bus Dispatchers in UTA's Transit Communications Center (TCC). You'll oversee daily dispatch activities, ensuring emergency and non-emergency calls are managed with precision. Your leadership and technical expertise will help maintain seamless communication and connect employees and riders to the help they need.As a supervisor, you'll guide operations, implement and improve procedures, and provide mentorship and training to support a high-performing team. Your contributions will directly impact the safety, reliability, and success of UTA's transit services.As the Transit Communications (Dispatch) Supervisor, you will:

• Supervise the UTA Transit Communications Center (TCC), including both police dispatch and Fixed Route Bus dispatch.
• Implement new or revised policies and procedures for Transit Communications Center operations.
• Serve as a technical expert and operate the Transit Police and Fixed Route communications dispatch system; act as an S2 System Administrator for UTA.
• Serve as the Bureau of Criminal Identification Terminal Agency Coordinator (TAC) Officer or Alternate TAC Officer.
• Evaluate and make recommendations regarding the effectiveness of communication and security technologies.
• Serve as a POST In-Service training instructor and training coordinator for the TCC.

Work Schedule

• Dispatchers, Trainees, and their supervisors work in a control room setting, which operates 24/7/365.
• Shifts are generally 4 10-hour shifts.
• You must be willing to work nights, early mornings, weekends, and holidays as needed, and will be required to rotate being on call.

Minimum QualificationsExperience

• Must have at least 3 years of acceptable work history in a public safety, EMS, or transportation dispatch setting, including three years of experience in a law enforcement, fire, or military communication dispatch center.
• Experience in managing and organizing records/systems and projects.
• One-year experience leading a team.
• UTA Dispatching experience preferred, but not required

• Bilingual English/Spanish Speaking Preferred, but not required

Education/Training/Certifications

• Associates degree preferred.
• State of Utah POST training completion or military communications training preferred.
• State of Utah POST Instructor certification preferred.

- OR -An equivalent combination of relevant education and experience.[UTA reserves the right to determine the equivalencies of education and experience.]Knowledge, Skills, and Abilities

• Intermediate skills in Microsoft Office Suite; technical knowledge of computer hardware and software.
• Knowledge of law enforcement and transit dispatch radio communications, as well as communications center operations.
• Strong written and verbal communication skills; leadership; conflict resolution.
• Excellent organization, time management, and self-management abilities.
• Ability to prioritize, make sound decisions, and function effectively under stress.
• Demonstrates sensitivity, diplomacy, integrity, punctuality, and reliability.
• This job requires regular and predictable attendance.

Background Check Requirements

• Have no convictions for a civil or criminal offense involving dishonesty, unlawful sexual conduct, physical violence to include domestic violence, DUI, or unlawful sale or possession of a controlled substance within the past 5 years.
• As a Public Transit Organization, UTA is required to conduct background screening on all applicants we offer employment. This background screening will include a criminal background check and FTA drug and alcohol screening.
• Because this position works directly with Law Enforcement, employment may be contingent on passing a more comprehensive background investigation, including:
• Psychological testing
• Social Media review
• In person reference and acquaintance interviews
• Prior employment history
• Motor vehicle history investigation
• BCI Criminal History

As a full-time Administrative Employee, your Total Rewards Benefits Package will include:

• Health, dental, vision, life/AD&D, short-term and long-term disability insurance (eligible after 30 days of employment), with Flexible Spending and Dependent Care accounts. Choice between Traditional Co-Pay or High Deductible Health Plans for medical coverage. HSA with company match available to employees enrolled in the HDHP. Benefit plans include coverage for domestic partners (eligibility affidavit required for coverage).
• Onsite Health and Wellness Clinics for medical care at no cost to employees, spouses, domestic partners, and dependent children.
• 22 days of accrued paid time off (13 vacation days and 9 sick days), which increases with tenure at UTA.
• 10 paid holidays and two paid (2) floating holidays per year.
• Retirement options - Pension Plan with 5-year vesting schedule and 457 Contribution Plan, available for immediate contributions and company matching.
• Generous tuition reimbursement for higher education, available for any higher education degree (bachelor, master, or PHD). Course of study must be approved prior to enrollment.
• Training, development, and career advancement opportunities.
• Paid parental leave for birth, adoption, and child placement (after 12 months of employment).
• Free transit passes for employees, their spouses, and their dependent children.
• Employee assistance program – includes counseling, legal services, financial planning, etc.
• UTA Well – a comprehensive wellness program designed to support employees and dependents in their health and wellness goals.
• Free on-site fitness facilities and discounted membership to VASA Fitness and EoS Fitness.
• Discounted cell phone plans with T-Mobile and AT&T.
• Pet insurance plan options (tailored plan coverage based on pet's health and needs).

For more information on UTA's Total Rewards benefits package, please visit:https://jobs.jobvite.com/rideuta/#benefits
Pay Rate: $71,800.00 or more, depending on experienceIf interested, please apply before: Open Until Filled* UTA promotes equal employment opportunities through its employment practices to current employees as well as internal and external applicants without regard to race, color, religion, national origin, disability, age, pregnancy, sex, sexual orientation, gender identity, veteran status, status as a parent, or genetic information. Applicants needing an accommodation under the Americans with Disabilities Act for any part of the application process should contact UTA Human Resources at 801-287-2324. A minimum of two workdays' notice prior to the need for the accommodation is required.*Utah Transit Authority is a drug-free workplace, subject to federal drug and alcohol testing regulations under 49 CFR Part40,655, and 219. All offers for employment are contingent upon a successful pre-employment drug test. If a pre-employment test returns a non-negative result, an application for employment may be rejected. All employees are subject to reasonable suspicion and post-accident testing for drug and alcohol use. All safety sensitive employees are subject to random testing for drug and alcohol use.PM21

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing, Public Relations, and Writing/Editing

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