Transit Security Supervisor (87937)

Inter-Con Security; Long Beach (CA); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Stable full-time opportunities

Professional work environment

Career growth opportunities

Ongoing training and development

Community service

Job summary

IC Security in Long Beach is seeking Transit Ambassadors to support transit operations. This role focuses on customer service, safety and public interaction across the transit system.

Ambassadors are customer service professionals first and security professionals second, riding transit buses, patrolling facilities, assisting passengers, reporting hazards, and working with transit staff and law enforcement to keep riders safe.

Qualifications

• California BSIS Guard Card is required.
• First Aid/CPR/AED certification is required.
• Baton Permit and Pepper Spray/Gel Permit are required.
• Must read, write, and communicate effectively in English and demonstrate strong communication skills.

Responsibilities

• Ride transit buses and patrol transit facilities.
• Provide exceptional customer service to riders and visitors.
• Assist passengers with directions and transit information.
• Maintain a visible presence to promote safety and security.
• Observe and report safety hazards and policy violations.
• Complete detailed reports and daily activity logs.

Skills

Customer service

Communication skills

English proficiency

Professional demeanor

Education

California BSIS Guard Card

First Aid/CPR/AED Certification

Baton Permit

Pepper Spray/Gel Permit

Job description

Join a Team That Makes a Difference

IC Security is hiring Transit Ambassadors to support Transit operations. This is a unique security position focused on customer service, safety, and public interaction throughout the transit system.

Unlike traditional security roles, Transit Ambassadors are expected to be customer service professionals first and security professionals second. You will provide assistance to passengers, patrol transit locations, observe and report safety concerns, and help create a safe and welcoming environment for riders and employees.

What You'll Do

• Ride transit buses and patrol transit facilities.
• Provide exceptional customer service to riders and visitors.
• Assist passengers with directions and transit information.
• Maintain a visible presence to promote safety and security.
• Observe and report suspicious activity, safety hazards, and policy violations.
• Complete detailed reports and daily activity logs.
• Work alongside transit staff, supervisors, and law enforcement partners.
• Utilize de-escalation and conflict-resolution techniques when needed.
• Respond appropriately to incidents and emergencies.
• Work as part of a two-person Transit Ambassador team.

Why Work with IC Security?

• Stable full-time opportunities
• Professional work environment
• Career growth opportunities
• Ongoing training and development
• Opportunity to serve and support the Long Beach community

We have positions for security officers, transit ambassadors, and supervisors.

Equal Opportunity Employer

IC Security is an Equal Opportunity Employer and considers all qualified applicants without regard to protected status under applicable federal, state, and local law

Qualifications

Minimum Qualifications

• Valid California BSIS Guard Card.
• Current First Aid/CPR/AED Certification.
• Current Baton Permit/Card.
• Current Pepper Spray/Gel Permit.
• Ability to read, write, and communicate effectively in English.
• Strong communication and customer service skills.
• Ability to remain professional and calm in challenging situations.
• Ability to stand, walk, and patrol for extended periods.
• Successfully pass a background investigation and client approval process.

Preferred Experience

• Security Officer
• Transit Security
• Customer Service
• Hospitality
• Military
• Public Safety
• Law Enforcement Support
• Community Engagement

Not Eligible To Apply If You

• Have a felony conviction.
• Have a violent misdemeanor conviction within the last 5 years.
• Are currently on probation or parole.
• Are subject to a current restraining or protective order.
• Cannot meet the required licensing or certification requirements.