Transformation Manager

highmarkhealth; United States; On-site; USD 120,000 - 210,000; Full time

Job summary

Highmark Health seeks a delivery leader to define, own, and deliver mid-size client engagements designed to meet key performance metrics such as cost reduction, process improvement, automation, and enhanced customer/provider experience.

The role manages 1–2 engagements, working with teams of clients, consultants, and internal stakeholders to deliver actionable strategic insights while leveraging technology trends to drive transformation.

Qualifications

• 7+ years in Strategy, Operations, M&A or Human Capital at a consulting firm or equivalent
• 5+ years in a leading global or boutique management consulting firm serving healthcare or similar sectors
• 3 years of management experience leading teams or projects
• 3 years of experience in complex, matrixed environments
• Master's may substitute for two years of experience

Responsibilities

• Lead delivery for mid-size engagements, defining goals and plans to achieve them
• Plan, organize, and manage all project phases and governance
• Conduct detailed discovery meetings and position ideal solutions
• Performance coaching and development for project team members
• Other duties as assigned or requested

Skills

Analytical skills

Business acumen

Creative problem solving

AI/ML/GenAI applications

Storytelling & communication

Influence without authority

Collaborative working

Execution mindset

Courage for difficult conversations

Adaptability in matrixed orgs

Education

Bachelor's degree in Business/Engineering/IT

Master's degree preferred

Job description

Company : Highmark Health Job Description :

JOB SUMMARY

This job serves as the delivery leader responsible for defining, owning, and delivering mid-size engagements designed to meet/exceed key performance metrics (e.g., admin cost reduction, process improvement, automation, medical cost/value improvement, and enhanced customer/provider experience) for specific clients within the organization. The incumbent manages 1-2 simultaneous client engagements, some individual, some with a team of clients, consultants, and other colleagues from the division. The incumbent demonstrates solid foundational knowledge of consulting principles and the delivery of practical outcomes and is adept at driving clear hypotheses, breakthrough analyses and actionable strategic insights for organizational and operational transformation. In doing so, the incumbent will have a good toolset for applying a strategic approach to problem-solving through quantitative analysis, financial modeling, hypothesis-based issue analysis and the use of strategic frameworks. The incumbent recognizes the important role technology plays in achieving and sustaining true transformation and keeps up with industry technology trends and their potential impact on the organization. Finally, the incumbent is a natural change agent, adept at navigating a heavily matrixed organization and influencing mid-level management and staff to transform their business.

ESSENTIAL RESPONSIBILITIES

• Delivery Responsibilities: Lead individuals, teams or multiple groups and play an active role in analyzing project goals, creating a plan to achieve those goals, and helping to drive the consulting team members, client stakeholders/SMEs and potentially other third parties to achieve those goals while understanding the client environment and any limitations to execution.
• Plan, organize, and manage all phases of a project lifecycle to ensure successful delivery. This includes developing and managing project governance plans, project schedules, team goals, team norms, defining success criteria, and project milestones. Responsible for creating engagement deliverables; and overseeing the development of deliverables from (senior) transformation consultants.
• Conduct detailed discovery meetings, collect requirements and gain mutual understanding of client needs followed by creating and positioning ideal solutions to resolve those needs.
• People responsibilities: Help with performance management, coaching, and targeted individual development activities for current project team members, in close collaboration with group leadership (VPs and Directors).
• Other duties as assigned or requested.

EXPERIENCE

Required 7 years of experience in the Strategy, Operations, Mergers and Acquisitions, or Human Capital Practice of a consulting firm or similar experience from a consulting-oriented role in a corporate environment or private equity firm

OR 5 years of directly applicable experience gained within a leading global management consulting firm or a specialized boutique consulting firm known for its expertise in complex strategic planning, operational transformation, mergers & acquisitions, or human capital advisory. This experience should involve delivering impactful, data-driven solutions for diverse clients, which may include those in the healthcare sector.

Either option must include:

• 3 years of management experience and/or experience leading teams and/or projects of varying size and complexity
• 3 years of working in complex, matrixed environments or across multiple businesses
• Master's degree in a relevant field (e.g., MBA, MS in Analytics, MHA) may substitute for two years of the required experience.

Preferred 3 years of aggregate project experience from the Healthcare industry (payor and/or provider)

SKILLS

• Exceptional analytical and quantitative problem-solving skills
• Strong business and financial acumen
• Ability to apply creative and imaginative thinking to solve problems in innovative and/or unexpected ways
• Ability to leverage exponential technologies (AI/ML, GenAI, Agentic AI) to transform business processes
• Excellent storytelling and communication skills across verbal, written, and PowerPoint mediums; able to simply and concisely communicate complex ideas and concepts
• Ability to influence without authority, work effectively with people across all levels of the organization
• Ability to work in a collaborative manner, be an active listener; excellent facilitation skills
• A flexible working style; comfortable working in team environments or autonomously
• Orientation toward execution; consistently makes progress regardless of constraints or roadblocks
• Courage and ability to have difficult conversations, e.g., in a 360-degree feedback setting

EDUCATION

Required Bachelor's degree in Business Management, Engineering, Operations, Information Technology, or closely related discipline

Preferred Master's degree

LICENSES or CERTIFICATIONS

Required None

Preferred Lean Six Sigma OR Human