Transformation Lead, USRM Independent Agent Distribution

Liberty Mutual Fire Insurance Co.; Boston (MA); À distance; USD 137 000 - 257 000; Plein temps

Résumé du poste

Liberty Mutual Fire Insurance Co. in Boston offers a Transformation Lead role within USRM Independent Agent Distribution.

The position focuses on cross-functional, high-complexity initiatives and requires guiding a unified transformation roadmap across senior leaders and stakeholders. The role emphasizes leveraging analytics, balancing business strategy with customer and agent experience, and building an aligned team to execute on strategic priorities.

Qualifications

• Minimum 10 years of experience managing large, complex stakeholder projects.
• Effective communication, influencing, organizational and analytical skills required.
• Ability to set expectations upward through managing scope, craft narrative, and navigate governance structures to keep sub-workstreams moving forward.
• Drives a high performing culture by building trust and challenging the status quo while providing clarity for teams.

Responsabilités

• Creates and leads the strategic direction for large scale cross-functional initiatives within the SBU.
• Defines the future target state and partners with delivery teams to map the path forward.
• Uses analytics to optimize outcomes and applies user research to guide design directions.
• Identifies interdependencies, resources, and risks affecting time-to-market and budget.
• Dives into underlying tech architecture to support future state vision and close gaps.

Connaissances

Communication

Influence

Organizational skills

Analytical skills

Formation

4 year degree

Description du poste

Transformation Lead, USRM Independent Agent Distribution

Job Locations: US-MA-Boston | US-Remote | US-WA-Seattle

ID: 2026-262156

Position Type: Full-Time

Job Grade: 19

Department: 043D-13554 IA Distribution I&S

Market: US Retail Markets

Minimum Salary: USD $137,000.00/Yr.

Maximum Salary: USD $257,000.00/Yr.

Typical Starting Salary: $165,000-$200,000

Travel: 10%

Description

The US Retail Markets (USRM) Independent Agent Distribution Transformation Lead focuses on the most critical value drivers for the aligned SBU by quarterbacking initiatives that are highly complex, cross-functional, and cross-imperative. They will be responsible for effectively designing solutions to enable us to achieve our business goals while advancing the customer, agent, and employee experience. The Transformation Lead will effectively synthesize diverse, varying perspectives into a cohesive and aligned strategy by bringing the right voices to the table, building mutual trust / strong relationships, and allowing for vigorous debate. They will drive a unified vision across senior leaders and key stakeholders inside and outside of the SBU, while ensuring initiatives are in alignment with strategic business priorities. Ultimately, the Transformation Lead needs to leverage varying resources to build the aligned team that will turn strategy into reality, ensuring robust execution and outcome achievement.

**This role may have in-office requirements dependent upon candidate location.**

Responsibilities

• Creates and leads the strategic direction for large scale cross functional initiatives that balances business strategy, marketplace research, and ideation for the creation of holistic customer and user solutions within the SBU.
• Defines the future target state and partners with the solution delivery teams to identify the path to get there. Collaborates with executives, senior leaders, and other stakeholders to scope opportunities, develop, and prioritize projects in alignment with SBU strategy.
• Leverages analytics and data to understand how to optimize for the best outcome. Understands how to apply user research and synthesize into programs to set direction of design that accomplishes goals.
• Proactively identifies interdependencies, efficiencies, resources needed, and any barriers that may create risk with time to market and budget constraints. Indirectly manages assigned work streams, each with varying priorities, timelines, and resource requirements for multiple initiatives.
• Dives deep into the underlying tech architecture and supports the team in solutioning that supports future state vision and closes gaps in business and technology.

Qualifications

• Preference for related 4 year degree with minimum requirement of 10 years` experience with demonstrated capability in managing large, complex stakeholder projects
• Effective communication, influencing, organizational and analytical skills required
• Ability to set expectations upward through managing scope, ability to craft narrative, and navigate across governance structures required to keep multiple sub-workstreams moving forward
• Drives a high performing culture by modeling commitment, building trust across extended teams, curiosity about different perspectives, and challenges the status quo while providing clarity and direction for teams executing on the work

Travel

10%