Experience Design Manager, Vice President

Testing Site - JPMC; New York (NY); On-site; USD 180,000 - 270,000; Full time

Job summary

Testing Site - JPMC in the United States seeks an Experience Design Vice President in Branded Card to shape user journeys across products by blending business needs with user insights.

Lead high-impact design initiatives, mentor designers, and champion inclusive design and accessibility to deliver exceptional customer experiences. Collaborate with cross-functional teams to align design strategy with company objectives and drive transformational innovation.

Qualifications

• 5+ years of experience in user experience design or related roles.
• Ability to create visual representations of journeys via storyboards, wireframes, and prototypes.
• Proven experience applying inclusive design and accessibility guidelines.
• Develops transformational innovation strategies and clear north star representations.
• Advanced understanding of client-side technologies, APIs, and microservices and their impact on UX.

Responsibilities

• Develop and execute design/research strategies for complex projects aligned with business objectives and user needs.
• Diagram service flows, wireframes, and prototypes for key touchpoints, leading end-to-end design initiatives.
• Mentor junior designers and foster a culture of diversity, inclusion, and accessibility.
• Collaborate with cross-functional teams to integrate UX into product development and ensure customer-centric solutions.
• Analyze market trends and user insights to inform design decisions across platforms and channels.

Skills

UX design

Storyboarding

Wireframes

Inclusive design

North Star

Tech stack literacy

Job description

Shape the future of user experience with strategic design initiatives that blend business needs and user insights.

As an Experience Design Vice President in Branded Card, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience.

Job responsibilities

• Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas
• Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain.
• Role-model the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion
• Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions
• Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in user experience design or similar roles
• Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes
• Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions
• Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making
• Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience

Preferred qualifications, capabilities, and skills

• Design leadership or managerial experience