Transformation Consultant

HSO; New York (NY); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Performance-based bonus

Paid time off

Medical/dental/vision coverage

401(k) with company match

Job summary

HSO is seeking an Advisory Transformation Consultant to guide complex client transformations from strategy through adoption. You will craft value-driven roadmaps, lead executive workshops, and drive change strategies across programs.

Work spans strategy, design, and execution with measurable business outcomes. Role demands strong facilitation, stakeholder engagement, and hands-on delivery in a Microsoft-centric ecosystem.

Qualifications

• Bachelor’s degree in Business, Management, Organizational Development, or related field
• 3+ years in consulting, advisory, business transformation, or change management
• Experience supporting ERP, CRM, or cloud transformations (Microsoft Dynamics 365 strongly preferred)
• Working knowledge of change management methodologies (Prosci/ADKAR, Kotter, or similar)
• Strong analytical skills: business cases, KPIs, process mapping
• Excellent facilitation and executive communication skills
• Comfort working across multiple engagements and ambiguous environments
• Experience in a Microsoft partner consulting environment
• Familiarity with BPM frameworks and tools (BPMN, APQC, Visio, Mavim)
• Experience with AI/Copilot adoption and organizational change

Responsibilities

• Define transformation objectives, success measures, and value drivers with executive sponsors
• Build value blueprints linking capabilities, processes, and technology to KPIs
• Lead current-state assessments and identify performance gaps and levers
• Develop phased roadmaps aligned to value, risk, and readiness
• Lead end-to-end business process discovery and future-state design
• Collaborate with solution architects to align requirements and configurations
• Translate process changes into clear role-based change impacts
• Design and execute integrated change management strategies across sponsorship, communications, training and reinforcement
• Conduct readiness assessments; identify resistance and mitigation plans
• Coach executives and leaders as visible change champions
• Design and facilitate workshops, town halls, and engagement sessions
• Develop training strategies that build role-based capability
• Define adoption metrics bridging system usage, process performance, and human behavior
• Monitor post-implementation benefits realization and recommend corrective actions
• Facilitate retrospectives and continuous improvement cycles
• Contribute to thought leadership, methodologies, and reusable assets
• Convert deliverables into templates, playbooks, and accelerators
• Document case studies, lessons learned, and best practices

Skills

Transformation roadmaps

Workshop facilitation

Change management

Cross-functional collaboration

Executive communication

Education

Bachelor’s degree in Business/Management/Organizational Development

Tools

BPMN

Visio

Mavim

APQC

Microsoft Dynamics 365

Job description

As an Advisory Transformation Consultant, you serve as a trusted advisor guiding clients through enterprise transformation from strategy to sustained adoption. You help close the gap between “go-live” and real business change by combining business advisory, process expertise, and change leadership.

You work comfortably across executive strategy conversations, facilitated workshops, and execution support — always tying decisions back to measurable outcomes. This role also contributes to the growth of HSO’s Advisory practice through reusable assets, thought leadership, and business development (level-dependent).

You're Great At...

• Translating client strategy into clear transformation roadmaps tied to business value
• Facilitating executive and stakeholder workshops that drive alignment and decisions
• Designing future-state business processes grounded in organizational reality
• Leading change management efforts that enable adoption, readiness, and capability building
• Connecting people, process, and technology decisions to measurable outcomes
• Influencing without authority across complex client environments
• Operating fluidly between strategic advisory and hands-on delivery support

What You'll Do...

• Strategy, Value & Business Care
  • Partner with executive sponsors to define transformation objectives, success measures, and value drivers
  • Build value blueprints connecting business capabilities, processes, and technology investments to KPIs
  • Lead current-state assessments to identify performance gaps and transformation levers
  • Develop phased transformation roadmaps aligned to value, risk, and readiness
• Process Design & Business Alignment
  • Lead end-to-end business process discovery and future-state design
  • Collaborate with solution architects and functional consultants to align business requirements and configurations
  • Translate process changes into clear role-based change impacts
• Change Strategy & Adoption
  • Design and execute integrated change management strategies spanning sponsorship, communications, training and reinforcement
  • Conduct change impact and readiness assessments; identify resistance and mitigation plans
  • Coach executive sponsors and line leaders as visible change change champions
  • Design and facilitate workshops, town halls, and engagement sessions
  • Develop training strategies that build role-based capability - not just system knowledge
• Benefits Realization
  • Define adoption and success metrics bridging system usage, process performance, and human behavior
  • Monitor post-implementation benefits realization and recommend corrective actions
  • Facilitate retrospectives and continuous improvement cycles
• Practice Development
  • Contribute to thought leadership, methodologies, and reusable assets
  • Convert client deliverables into templates, playbooks, and accelerators
  • Document case studies, lessons learned, and best practices

What You Bring...

• Bachelor’s degree in Business, Management, Organizational Development, or related field
• 3+ years in consulting, advisory, business transformation, or change management
• Experience supporting ERP, CRM, or cloud transformations (Microsoft Dynamics 365 strongly preferred)
• Working knowledge of change management methodologies (Prosci/ADKAR, Kotter, or similar)
• Strong analytical skills: business cases, KPIs, process mapping
• Excellent facilitation and executive communication skills
• Comfort working across multiple engagements and ambiguous environments
• Experience in a Microsoft partner consulting environment
• Familiarity with BPM frameworks and tools (BPMN, APQC, Visio, Mavim)
• Experience with AI/Copilot adoption and organizational change

The Perks

We offer competitive pay with and performance-based bonus. Our employees also enjoy generous paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment.

HSO is an Equal Opportunity Employer.