Transfers & Records Specialist

Langston-University; Langston (OK); On-site; USD 30,000 - 32,000; Full time

Job summary

Langston University in Langston, OK seeks a Registrar Office team member to support the Office of the Registrar. The role blends front counter reception with scanning and indexing documents into the digital archive portal, ensuring efficient service.

The candidate will evaluate, analyze, and process information to determine academic credit for degree completion, and maintain transfer credit reviews per AACRAO and OS articulation guidelines.

Qualifications

• Bachelor's degree from an accredited institution (degree conferred on or before start date).
• 3 years experience in education administration.
• 2+ years of related experience in a fast-paced customer service environment.

Responsibilities

• Assess credits for new, returning, and continuing students and review transferability.
• Enter and update pending courses in the student information systems and analyze transfer credit.
• Resolve transferability issues and provide follow-up for outstanding transcripts.
• Communicate transfer equivalency reviews with applicants, students, and academic departments.
• Assist with degree audits and general education reviews.
• Maintain class scheduling data and coordinate with departments for data input in SCT.

Skills

Customer service

Communication

Teamwork

Multitasking

Education

Bachelor's degree

Tools

Microsoft Office

Student information systems

Job description

Campus

LANGSTON

Contact Name & Email

Human Resources , [e-mail]

Work Schedule

Monday through Friday, 8:00am-5:00pm with occasional evenings and weekends.

Appointment Length

Regular Continuous/Until Further Notice

Hiring Range

$30000 - $32000

About this Position

This position serves as a member of the Office of the Registrar. Has split duties of the front counter receptionist in the Office of the Registrar and scanning and indexing all submitted documents to the Office of the Registrar in our digital archive portal. The candidate must be highly self-motivated, and deeply committed to providing outstanding customer service. The candidate must have the ability to work independently, as well as part of a team and balance competing priorities. Responsible for evaluating, analyzing, and processing information, records, and transcripts for determining academic credit in relation to the completion degree programs. Maintain the review of applicant transcripts to determine transferability of college credits to the student's program of study. Course transferability will be determined in accordance with Oklahoma State Articulation Agreement, AACRAO and university polices, utilization of higher education directory, through communication with academic departments, and other availability resources. This position trains faculty, advisors, and staff on Transfer Equivalency System regarding pulling course descriptions from college website and understanding how to read transfer work. This position is multitasked and manages all Registration activities to include coordinating with departments on advertising, posting schedules on web, copying filers, ordering gifts, and organizing registration campaign. Manage Document Imaging and Indexing student records. Supervise work study students. Coordinate the Academic Appeals Committee meetings through various office to make decisions for students on Academic Suspension. The position also handles customer services, cross training with other positions within the office to print internal transcripts, assist at the front counter with customers and complete additional duties as necessary.

• Assess credits for new, returning, and continuing students. Review courses and credit hours completed; verify level, content, unit value and grading system of courses from catalogs of other institutions. Review credits from high schools, universities, CLEP, Dantes, Military, AP, etc. Determine the transferability of courses that have not been articulated by consulting the appropriate academic departments.
• Enter and update pending courses in the student information systems. Prepare detailed analysis of transfer credit and review the evaluation for accuracy.
• Resolve transferability issues and provide follow-up for outstanding transcripts.
• Communicate transfer equivalency reviews with applicants, students, Academic Departments, Athletic Departments, etc.
• Assist with degree audits and general education reviews.
• Maintain class-scheduling data to include course name, course number, room number, instructor, etc. Coordinate with Academic Departments to obtain the necessary data for inputting in SCT.
• Prepare and update Student Class Schedule Booklet for distribution each semester.
• Participate in staff and professional development programs.
• Perform other duties as assigned.

Required Qualifications

• Bachelor's
  • Bachelor's Degree from an accredited institution
  (degree must be conferred on or before agreed upon start date)
• 3 years experience in the education administration field.
• Two or more years of related experience working in a fast-paced customer service environment

Certifications, Registrations, and/or Licenses:

• Valid driver's license

Skills, Proficiencies, and/or Knowledge:

• Excellent communication and customer service skills
• Proficient in using computers, internet, Microsoft Office (Word, Excel, PowerPoint, Outlook, Publisher and Access)
• A strong work ethic and self-motivated to achieve consistent results
• Must be results oriented and have the ability to perform multiple tasks efficiently
• Strong organizational and customer service skills
• Proven ability to adapt to change
• Effective oral and written communication skills

Working Conditions

• Standard office environment