Transfer Specialist

Mid America Mortuary Svc; Dallas (TX); On-site; USD 25,000 - 36,000; Full time

Job summary

Mid America Mortuary Svc seeks a Funeral Transport Driver to perform first-call transfers and manage vehicle upkeep in accordance with local and state laws. You will interact with families with empathy and coordinate with responders, hospitals, and care facilities.

This role requires keen attention to detail, strong communication, and the ability to follow strict procedures for paperwork, chain-of-custody, and deceased identification.

Qualifications

• Five (5) years of funeral home, care center, and/or decedent care preparation experience.
• Knowledge of computers, software, and internal operating systems.
• High level compassion, integrity, communication, and problem-solving skills.
• Ability to prioritize and organize effectively with a keen sense to detail.

Responsibilities

• Safely drives company owned professional vehicles for first call transfers in accordance with laws and company policies.
• Cooperates with first responders, Coroner, hospital staff, or Senior Living facility; follows their processes.
• Interact courteously with bereaved family members during home transfers; maintains sensitivity.
• Enter deceased event information into proprietary software per procedures.
• Transport caskets to airports, care centers, or funeral homes and assist with moving caskets; includes Vehicle Maintenance.
• Wash, vacuum, and clean vehicles; ensure vehicles are presentable; fuel as necessary.
• Follow safety guidelines and expenditure processes; maintain PPE and transfer supplies in vehicles.
• Identify vehicle engine or operating issues and report to management; arrange repairs or inspections.

Skills

Compassion & integrity

Communication

Problem-solving

Prioritization & organization

Job description

• Safely drives company owned professional vehicles to perform “first call” transfer of deceased in accordance with local and state/provincial laws as well as company policies and procedures. Follows processes for chain-of-custody, paperwork, and deceased identification
• Cooperates with first responders, Coroner, hospital staff, or Senior Living facility and accommodate their processes and procedures
• For home transfers, courteously and professionally interacts with bereaved family members; exhibits sensitivity to environment; minimizes conversation. Follows company procedures in transferring soiled garments, bedding, or other materials; leaves a warm and courteous first impression
• Enters deceased event information into proprietary software according to company procedures
• Transports caskets to airports, care centers, or funeral homes; assists with moving caskets Vehicle Maintenance
• Washes, vacuums, and cleans vehicles ensuring vehicles are presentable
• Fuels vehicles as necessary
• Follows safety guidelines and expenditure processes
• Maintains personal protective and transfer supplies in vehicles including cleaning products
• Identifies vehicle engine or operating issues to management; drives vehicles for repair or inspection

• Safely drives company owned professional vehicles to perform “first call” transfer of deceased in accordance with local and state/provincial laws as well as company policies and procedures. Follows processes for chain-of-custody, paperwork, and deceased identification
• Cooperates with first responders, Coroner, hospital staff, or Senior Living facility and accommodate their processes and procedures
• For home transfers, courteously and professionally interacts with bereaved family members; exhibits sensitivity to environment; minimizes conversation. Follows company procedures in transferring soiled garments, bedding, or other materials; leaves a warm and courteous first impression
• Enters deceased event information into proprietary software according to company procedures
• Transports caskets to airports, care centers, or funeral homes; assists with moving caskets Vehicle Maintenance
• Washes, vacuums, and cleans vehicles ensuring vehicles are presentable
• Fuels vehicles as necessary
• Follows safety guidelines and expenditure processes
• Maintains personal protective and transfer supplies in vehicles including cleaning products
• Identifies vehicle engine or operating issues to management; drives vehicles for repair or inspection

Qualifications

• Five (5) years of funeral home, care center, and/or decedent care preparation experience
• Possess knowledge of computers, software, and internal operating systems
• Show high level compassion, integrity, communication, and problem-solving skills
• Ability to prioritize and organize effectively with a keen sense to detail