Transfer Credit Specialist

Florida State University; Tallahassee (FL); On-site; USD 37,000 - 51,000; Full time

Job summary

Florida State University’s Office of the Registrar is seeking a Transfer Credit Evaluator to maintain transfer credit evaluation and posting processes, review transcripts, determine transferability, and ensure accurate academic records in line with university policies and regulations.

The role involves coordinating transfer and test credit posting, evaluating official transcripts and score reports, and responding to inquiries from students, parents, and campus partners.

Qualifications

• Bachelor's degree and one year of experience; or a high school diploma or equivalent and five years of experience.
• Customer service experience.
• Experience communicating effectively verbally and in writing.
• Experience performing accurately in a detail oriented environment and the ability to meet project deadlines.
• Experience gathering, interpreting, reporting, and editing information.

Responsibilities

• Maintain the university’s transfer credit evaluation and posting processes by reviewing transcripts, determining appropriate transfer credit, ensuring accurate academic record updates, and resolving complex transfer credit issues.
• Coordinate the transfer and test credit posting, proofing, and evaluation functions for all students.
• Evaluate official transient transcripts and score reports to determine transferability of credit from other institutions to FSU.
• Respond to inquiries and communicate with students, parents, deans, and other offices concerning posting of transfer credit and related academic records.
• Collaborate with academic departments, colleges, admissions, advising, registrar, and other offices to complete routine reviews of established course equivalences and updates.

Job description

Department

Office of the Registrar

Responsibilities

The Office of the University Registrar is a unit within the Division of Enrollment Management, which is comprised of four distinct units: Office of Admissions, Office of the University Registrar, Office of Financial Aid, and Technology Operations. Enrollment Management’s integrated services provide distinctive support throughout the student's development and progression in their academic experience – from recruitment through commencement. Through collaboration, communication, and commitment, all units within Enrollment Management achieve the highest level of student-centered service to current and prospective students and families and to campus partners across the University.

The position is responsible for maintaining the university’s transfer credit evaluation and posting processes by reviewing transcripts, determining appropriate transfer credit, ensuring accurate academic record updates, and resolving complex transfer credit issues in accordance with university policies, state regulations, accreditation requirements, and applicable articulation agreements. Coordinates the transfer and test credit posting, proofing, and evaluation functions for all students. Evaluates official transient transcripts and score reports of current students to determine transferability of credit from other institutions to FSU. This includes, but is not limited to, checking the accreditation status and calendar of the institution, reviewing course descriptions and test credit equivalencies, determining courses of special nature, and routing reviewapproval requests to appropriate offices and faculty.

Replies to inquiries (via telephone, email, and in person) and communicates with students, parents, deans, department chairpersons, advisors, and other institutions concerning the posting of transfer credit, test credit, GPA's, academic standing, and errors in students' academic records.

Researches transfer coursework, institutional accreditation, course descriptions, catalogs, syllabi, and coordinate with appropriate offices and faculty to establish equivalencies. Collaborates with academic departments, colleges, admissions, advising, registrar, and other university offices to complete routine reviews of established course equivalences, updating needed changes. Escalates exceptions and policy-related issues when necessary and documents decisions to support consistency and institutional compliance.

Assists in developing policies and procedures within the section. Assists various sections within the Registrar's Office during peak times in support of the goals of the Division of Enrollment Management.

Qualifications

A Bachelor's degree and one year of experience; or a high school diploma or equivalent and five years of experience. (Note: a combination of post high school education and experience equal to five years.)

Preferred Qualifications

• A Bachelor's degree in an appropriate area of specialization and one year of experience related to the responsibilities of the job are preferred.
• Customer service experience.
• Experience with Microsoft Word, Excel and Outlook or equivalent software.
• Experience communicating effectively verbally and in writing.
• Experience performing accurately in a detail oriented environment and the ability to meet project deadlines.
• Experience gathering, interpreting, reporting, and editing information.
• Experience and ability to prioritize, organize, and perform multiple work assignments simultaneously.
• Ability to review, analyze, formulate, and organize data and information and follow through on assignments.
• Ability to establish and maintain effective working relationships and possess a strong sense of initiative.
• Ability to communicate effectively both verbally and in writing.
• Previous experience with drop/add, excess hours, certification, re-instatement, and auditing of student records would be a plus.

University Information

One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news!

Anticipated Salary Range

Starting at $44,056.80, commensurate with education and experience.

FSU Total Rewards

FSU offers a robust Total Rewards package. Visit our FSU Total Rewards website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.

Considerations

This is an A&P position.

This position requires successful completion of a criminal history background check.

Equal Employment Opportunity

FSU is an Equal Employment Opportunity Employer.