Transactions Specialist II - Exceptions and Returns

JPMorgan Chase & Co.; Fort Worth (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

JPMorgan Chase & Co. in Fort Worth, TX is hiring a Transaction Specialist II in the Exception Processing department. You will process stop payments, CAN/RANN requests, and other EOD tasks with limited supervision in a fast-paced environment.

You will collaborate with teams across sites in Indiana and India to meet SLAs, while maintaining accuracy and attention to detail. The role includes a 12:00 pm–9:00 pm schedule with a 10% shift differential.

Qualifications

• Proven ability to process stop payments and determine pay/return decisions.
• Strong written and verbal communication skills.
• Proficient in 10-key by touch and MS Office.
• Ability to work in a high-volume, fast-paced environment.
• Attention to detail and accuracy in data entry.
• Adapt to a team and independent work style.

Responsibilities

• Process stop information to make a pay/return decision.
• Utilize comments for pay/return decisions.
• Process manual requests.
• Meet SLAs, productivity standards, and quality standards.
• Participate in projects and working groups as required and other duties as assigned.
• Exercise judgment, discretion, and prioritization.
• Understand and follow Bank policy and established procedures.

Skills

10-key by touch

Microsoft Office

Team player

Self-starter

Communication

Multitasking

Time management

Attention to detail

Stress tolerance

Lifting ability

High-volume environment

Tools

Microsoft Excel

PowerPoint

Job description

Join Chase, where you will have the opportunity to make real innovative impacts to our customers and be part of a dynamic environment where every day brings new challenges and opportunities. As a Transaction Specialist II in the Exception Processing department, you will beresponsible for processing stop payments, status accounts, CAN/RANN requests, end-of-day (EOD), etc. In this role, you will need to demonstrate an ownership approach to all tasks, initiative, and confidence to complete assignments with limited supervision, a proactive approach to problem-solving, and the ability to effectively multitask and prioritize in a fast-paced environment.You will also work closely with our other sites located in Indiana and India to meet both internal and external service level agreements (SLAs).

Job responsibilities

• Process involves reviewing of stop information to make a pay/return decision
• Utilize comments for pay/return decisions
• Process manual requests
• Meet SLAs, productivity standards, and quality standards
• Participate in projects and working groups as required and other duties as assigned
• Exercise judgment, discretion, and prioritization
• Understand and follow Bank policy and established procedures

Required qualifications, capabilities, and skills

• Utilize 10-key by touch comfortably
• Basic working knowledge in Microsoft Office applications (i.e. Excel, Word, Outlook, etc.)
• Adapt to environment as a team player and independent self-starter, contribute to ideas within the department
• Excellent interpersonal and written/verbal communication skills
• Effective multi-tasking skills and prioritize workloads while working within tight service levels
• Strong organizational and time management skills
• Demonstrate attention to detail and accuracy with completed work
• Maintain high performance levels in stressful situations and high-volume environment
• Lift up to 20lbs

Preferred qualifications, capabilities, and skills

• Proficiency with Microsoft Excel and PowerPoint
• Be able to learn policies, procedures, and processes quickly
• Savvy with Internet/Intranet usage

Work Schedule:

Monday - Friday - 12:00 pm - 9:00 pm with a 10% shift differential

Candidates must be willing and able to work schedules during our operating hours, which may include mornings, evenings and weekends.Position is Monday-Friday and the hours are noon Central to 9:00pm Central. Some overtime may be required.

This position may also require you to work non-traditional hours and/or additional hours as business needs arise.

This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.