Transactions Specialist II - Exceptions and Returns

JPMorgan Chase; Fort Worth (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

JPMorgan Chase in the United States is seeking a Transaction Specialist II in the Exception Processing department to handle stop payments, CAN/RANN requests, and end-of-day tasks, with attention to accuracy and adherence to policy. The role requires strong 10-key skills, MS Office basics, and the ability to manage multiple tasks in a fast-paced environment while meeting SLAs.

You will collaborate with teams at other sites to ensure consistent service and quality across operations, with some

Qualifications

• Uses 10-key by touch with accuracy.
• Basic proficiency in Microsoft Office (Excel, Word, Outlook).
• Demonstrates strong interpersonal and written/verbal communication skills.
• Manages multiple tasks and prioritizes work to meet tight SLAs.
• Maintains high attention to detail and accuracy under pressure.
• Can lift up to 20 lbs as needed.

Responsibilities

• Process stop payments and status accounts to determine pay/return decisions.
• Utilize comments for pay/return decisions and process manual requests.
• Meet SLAs, productivity standards, and quality standards.
• Participate in projects and working groups as required and other duties as assigned.
• Exercise judgment, discretion, and prioritization.
• Follow bank policy and established procedures.

Skills

10-key by touch

Microsoft Excel

Excellent communication

Multitasking

Attention to detail

Physical stamina

Tools

Microsoft Word

Microsoft Outlook

PowerPoint

Job description

Join Chase, where you will have the opportunity to make real innovative impacts to our customers and be part of a dynamic environment where every day brings new challenges and opportunities.

As a Transaction Specialist II in the Exception Processing department, you will be responsible for processing stop payments, status accounts, CAN/RANN requests, end-of-day (EOD), etc. In this role, you will need to demonstrate an ownership approach to all tasks, initiative, and confidence to complete assignments with limited supervision, a proactive approach to problem-solving, and the ability to effectively multitask and prioritize in a fast-paced environment. You will also work closely with our other sites located in Indiana and India to meet both internal and external service level agreements (SLAs).

Job responsibilities

• Process involves reviewing of stop information to make a pay/return decision
• Utilize comments for pay/return decisions
• Process manual requests
• Meet SLAs, productivity standards, and quality standards
• Participate in projects and working groups as required and other duties as assigned
• Exercise judgment, discretion, and prioritization
• Understand and follow Bank policy and established procedures

Required qualifications, capabilities, and skills

• Utilize 10-key by touch comfortably
• Basic working knowledge in Microsoft Office applications (i.e. Excel, Word, Outlook, etc.)
• Adapt to environment as a team player and independent self-starter, contribute to ideas within the department
• Excellent interpersonal and written/verbal communication skills
• Effective multi-tasking skills and prioritize workloads while working within tight service levels
• Strong organizational and time management skills
• Demonstrate attention to detail and accuracy with completed workMaintain high performance levels in stressful situations and high-volume environment
• Lift up to 20lbs

Preferred qualifications, capabilities, and skills

• Proficiency with Microsoft Excel and PowerPoint
• Be able to learn policies, procedures, and processes quickly
• Savvy with Internet/Intranet usage

Work Schedule

Monday - Friday - 12:00 pm - 9:00 pm with a 10% shift differential

Candidates must be willing and able to work schedules during our operating hours, which may include mornings, evenings and weekends. Position is Monday-Friday and the hours are noon Central to 9:00pm Central. Some overtime may be required.

This position may also require you to work non-traditional hours and/or additional hours as business needs arise.

This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.