Transactions Specialist IV / 1st Shift

JPMorgan Chase; Kentucky; On-site; USD 55,000 - 75,000; Full time

Job summary

JPMorganChase in the United States manages customer transactions with innovative AI and automation to improve efficiency and service quality. The Transactions Specialist IV role involves solving non-routine problems, mentoring junior staff, and ensuring compliant processing across workflows.

You will apply evolving AI tools and industry knowledge to optimize transaction management while coordinating with multiple teams to maintain seamless operations.

Qualifications

• Baseline knowledge of transaction management, including processing, clearing, servicing, and settling.
• Ability to apply AI and automation to transactional workflows.
• Strong communication and mentoring skills for junior team members.
• Familiarity with market products, industry practices, and regulations.
• Ability to resolve non-routine transactional issues using established policies.

Responsibilities

• Process, clear, and service transactions with high quality and adherence to procedures.
• Leverage AI/automation to optimize transaction workflows and customer experience.
• Resolve non-routine issues by researching policies and interfacing with other departments.
• Coach and mentor junior roles to foster a collaborative team environment.
• Maintain knowledge of market products, practices, and regulatory requirements.

Skills

Transaction processing

AI & automation in ops

Coaching & mentoring

Regulatory knowledge

Communication

Education

High school diploma or GED

Job description

Join Chase, where you will have the opportunity to make real innovative impacts to our customers and be part of a creative and dynamic environment where every day brings new challenges and opportunities.

As a Transactions Specialist IV within JPMorganChase, you will play a pivotal role in managing customer accounts, handling inquiries, and maintaining transactions. Your expertise in a variety of work processes will be crucial in solving non-routine, yet not overly complex problems, often improving on existing procedures. You will be expected to coach and mentor junior roles, fostering a collaborative team environment. Your ability to understand and apply artificial intelligence and automation technologies will be key in optimizing our transaction processes. With a developing understanding of market products, you will be able to navigate the industry practices and regulations, ensuring the smooth operation of our transaction management.

Job responsibilities

• Process, clear, and service transactions, adhering to established procedures and ensuring high-quality standards, including the extraction and verification of checks and remittances.
• Utilize knowledge of artificial intelligence and automation technologies to optimize transaction processes and enhance customer experience.
• Assist in resolving non-routine transactional issues by leveraging advanced knowledge of policies and procedures, and interfacing with other departments to research and resolve inquiries.
• Contribute to team development by providing coaching and mentoring to junior roles, fostering a collaborative and inclusive environment.
• Maintain up-to-date knowledge of market products, industry practices, and regulations to ensure smooth operation of transaction management.

Required qualifications, capabilities, and skills

• Baseline knowledge or equivalent expertise in transaction management, with a focus on processing, clearing, servicing, and settling transactions.
• Demonstrated ability to apply artificial intelligence and automation technologies in a transactional environment.
• Strong communication skills and experience in conflict management as well as coaching and mentoring, with a focus on developing junior roles within a team.
• Developing proficiency in understanding and navigating market products, industry practices, and regulations.
• Demonstrated ability to handle non-routine transactional issues, leveraging policies and procedures to devise solutions.
• High school diploma or GED required.

Physical requirements: sitting up to 95% of the time, standing up to 10% of the time, lifting up to 5% of the time and up to 50 pounds, walking up to 10% of the time.

Schedule: Monday - Friday, 5:00 am - 1:30 pm

This position may require you to work non-traditional hours and/or additional hours as business needs arise. Work schedule might be subject to change.

A Government Security Clearance may be required for this position. This includes, but is not limited to:

• Fingerprints
• Credit Check
• Employment History
• Tax Filing History (possibly)
• References (possibly)
• Proof of U.S. Legal Permanent Residence up to 3 years