Transactions Specialist II: AI-Driven Ops

JPMorgan Chase & Co.

Sterling Heights (IN)

On-site

USD 42,000 - 62,000

Full time

7 days ago

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Job summary

JPMorgan Chase & Co. in Indiana is seeking a Transactions Specialist II to process and service customer transactions. You will handle document transactions, input data, and maintain accuracy in a supervised environment.

The role emphasizes problem solving, compliance, and applying AI/automation insights to improve processes. Ideal candidates will have a high school diploma or GED, strong attention to detail, and the ability to manage routine tasks while escalating non-routine issues to senior

Qualifications

Baseline knowledge of transaction management processes including processing, clearing, servicing, researching and settling.
Experience handling customer inquiries with a focus on a positive experience.
Ability to escalate non-routine issues using experience to identify solutions.
Developing proficiency in AI and automation to optimize transactions.
Familiarity with market products and regulations to ensure compliance.
High school diploma or GED required.
Physical requirements: sitting most of the time and light lifting.

Responsibilities

Process and clear transactions following established routines with accuracy.
Handle customer inquiries about balances and transactions, ensuring a positive experience.
Escalate non-routine issues to senior team members with sound judgment.
Apply AI and automation knowledge to optimize transaction processes.
Maintain current knowledge of market products and regulations to ensure compliance.