Transactions Specialist II — AI-Driven Operations

JPMorganChase; Indianapolis (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

JPMorgan Chase in Indianapolis is seeking a Transactions Specialist II to process and service customer transactions within a structured, supervised environment. You will extract checks and remittances, input data, and ensure accuracy and compliance across production tasks.

Responsibilities include handling inquiries about balances, escalating non-routine issues to senior colleagues, and applying AI and automation ideas to optimize processes.

Qualifications

• Baseline knowledge of transaction management processes (processing, clearing, servicing, researching, settling).
• Ability to handle customer inquiries and requests with a positive experience focus.
• Experience escalating non-routine issues to identify solutions.
• Developing proficiency in artificial intelligence and automation to optimize transaction processes.
• Familiarity with market products and industry regulations to ensure compliance.

Responsibilities

• Process and clear transactions, adhering to routines and procedures with accuracy and timeliness.
• Handle customer inquiries related to balances and transactions, providing positive service at all touchpoints.
• Escalate non-routine issues to senior team members to identify potential solutions.
• Contribute to innovation by applying AI/automation to optimize processes.
• Maintain up-to-date knowledge of market products and regulations to ensure compliance.

Skills

Transaction processing

Customer inquiries handling

Issue escalation

AI & automation in processes

Regulatory knowledge

Education

High school diploma or GED

Job description

JPMorgan Chase in Indianapolis is seeking a Transactions Specialist II to process and service customer transactions within a structured, supervised environment. You will extract checks and remittances, input data, and ensure accuracy and compliance across production tasks.

Responsibilities include handling inquiries about balances, escalating non-routine issues to senior colleagues, and applying AI and automation ideas to optimize processes.