Transactions Specialist II: AI-Powered Process Optimizer

Fairygodboss; Indianapolis (IN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health care coverage

On-site health and wellness centers

Retirement savings plan

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JPMorgan Chase is seeking a Transactions Specialist II to join our team in the United States. You will process and service transactions, extract checks/remittances, input data, and maintain accuracy in a supervised environment.

This role emphasizes operational excellence and the application of AI tools to improve efficiency. You will handle inquiries, escalate complex issues, and stay current with market products and regulations to ensure compliant activities.

Qualifications

• Baseline knowledge of transaction management processes: processing, clearing, servicing, researching and settling.
• Experience handling customer inquiries with a focus on positive experience.
• Experience escalating non-routine issues with practical solutions.
• Developing proficiency in AI and automation to optimize transaction processes.
• Familiarity with market products and industry regulations to ensure compliance.

Responsibilities

• Process and clear transactions, ensuring accuracy and timeliness.
• Handle customer inquiries about balances and transactions, providing a positive experience.
• Escalate non-routine issues to senior team members and identify solutions.
• Contribute to innovation by applying AI and automation to optimize processes.
• Maintain up-to-date knowledge of market products and regulations for compliance.

Skills

Transaction management

Customer service

Problem solving

AI & automation

Regulatory knowledge

High school diploma

Education

High school diploma or GED

Job description

JPMorgan Chase is seeking a Transactions Specialist II to join our team in the United States. You will process and service transactions, extract checks/remittances, input data, and maintain accuracy in a supervised environment.

This role emphasizes operational excellence and the application of AI tools to improve efficiency. You will handle inquiries, escalate complex issues, and stay current with market products and regulations to ensure compliant activities.