Transactions Specialist IV

Testing Site - JPMC; Tempe (AZ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Shift differential 10%

Background screening

Job summary

Testing Site - JPMC is seeking a Transactions Specialist IV in Receivables Operations to lead remittance processing efforts and coach front-line associates. You will manage training, assess procedures, and collaborate with other departments to resolve client inquiries.

The role emphasizes meeting deadlines in a production environment, ensuring quality control, and driving improved customer experiences through escalation-driven projects.

Qualifications

• Remittance processing leadership experience.
• Ability to analyze and comprehend client procedures and instructions.
• Production environment focus around meeting deadlines and quotas.
• Keen sense of quality control and practices.
• Proven ability to lead in a production/operations environment.
• Strong written and verbal communication skills.
• MS Office (Word, Excel, Access, PowerPoint)

Responsibilities

• Ensure workload is completed as outlined in departmental procedures and policies.
• Understand portfolio and tools used to support client processing requirements.
• Provide training to new and existing employees.
• Interface with other operations departments to research and resolve inquiries.
• Make routine decisions and determining proper courses of action within the limits of standard policies and procedures.
• Participate in evaluations, coaching, and counseling sessions of front line associates.
• Participate on projects aimed at enhancing the customer experience as identified through escalation matters.

Skills

Remittance processing

Team leadership

SOP comprehension

Deadline oriented

Quality control

Production/operations

Communication skills

Tools

MS Office

Job description

Do you enjoy working in a production-based environment that allows you to help evaluate and coach front line associates and offers career growth?

As a Transactions Specialist IV in Receivables Operations, you will develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. You will also facilitate growth by refining technology-motivated customer and client experiences that put users first, providing an unparalleled experience.

Job responsibilities

• Ensure workload is completed as outlined in departmental procedures and policies


• Understand portfolio and tools used to support client processing requirements


• Provide training to new and existing employees


• Interface with other operations departments to research and resolve inquiries


• Make routine decisions and determining proper courses of action within the limits of standard policies and procedures


• Participate in evaluations, coaching, and counseling sessions of front line associates


• Participate on projects aimed at enhancing the customer experience as identified through escalation matters

Required qualifications, capabilities, and skills

• Remittance Processing experience with proven ability to effectively lead a team


• Ability to analyze and comprehend client’s standard operating procedures and instructions


• Production environment focus around meeting deadlines and quotas


• Keen sense of quality control and practices


• Proven ability to lead in a production/operations environment


• Strong written and verbal communication skills


• Functional experience with MS Office, including Word, Excel, Access, and PowerPoint

Work Schedule: Monday - Friday 2:00pm to 10:30pm

Shift differential: 10%

This position may require you to work non-traditional hours and/or additional hours as business needs arise. Work schedule might be subject to change.

A Government Security Clearance, including Public Trust clearance, will be required for this position. As a condition of employment, the selected candidate must successfully complete a comprehensive background screening to obtain the necessary clearance. This process includes, but is not limited to:

• Fingerprints


• Credit check


• Proof of U.S. Citizenship, Acceptable documents may include a U.S. passport, certificate of naturalization, or original/certified birth certificate.


• Verification of employment history


• Educational background


• Criminal record check


• Tax filing history (possibly)


• References


• Information on relatives including citizenship


• 7 Year Travel History


• 7 Year Residence History


• Government interview completion and favorable background investigation.


• Other relevant verifications as mandated by federal requirements

Employment is contingent upon the candidate’s ability to meet all requirements for government security and Public Trust clearance. Following hire, failure to maintain this clearance may result in termination of employment.