Transaction Operations Specialist - Waterford

Virginia Credit Union; Midlothian (VA); On-site; USD 42,000 - 60,000; Full time

Job summary

Virginia Credit Union is seeking a detail‑oriented Operations Associate to handle daily ATM settlements, reconcile items, and support member service excellence in a fast-paced financial environment.

You will balance inclearing totals, post journal vouchers, prepare Excel spreadsheets for replenishments, investigate outages, and coordinate with vendors and internal teams to resolve issues in a timely manner.

Qualifications

• Minimum education is a high school diploma or equivalent.
• Experience with a financial institution preferred.
• Prior ATM settlement experience is a plus.
• Knowledge of Reg. CC and Reg. E preferred.

Responsibilities

• Handle transactions accurately and seek approval for items beyond authority.
• Provide quality service to members by following service expectations.
• Balance inclearing exception totals daily.
• Post adjustments for encoding errors and notify involved members.
• Use and maintain Excel logs, PSCU/STAR accounts, and Word documents.
• Prepare Excel spreadsheets for ATM PLUS replenishments daily.
• Post journal vouchers for ATM cash orders and debit adjustments.
• Investigate and resolve ATM outages and related settlements.
• Interact with vendors and internal teams to settle issues and improve procedures.
• Promote VACU products and services.

Skills

Word, Excel, Outlook

Communication skills

Phone etiquette

Teamwork

Time management

Multitasking

Risk management

Financial systems knowledge

Dependability

Attention to detail

Education

High School Diploma

Job description

Job Description:

JOB DUTIES AND RESPONSIBILITIES

Handles each transaction proficiently and accurately, exercising good judgement and seeking approval for any transaction exceeding assigned levels of authority. Provide quality service to our members, both internal and external, by following all member service expectations as outlined in Transaction Operations. Balance inclearing exception totals on a daily basis. This requires a specific account of all items found on the NSF Report and what was done with them (i.e. paid, returned, etc). Serve as a primary tester for all release testing relating to NSF Report. Post adjustments for encoding errors and send notification to the appropriate member(s). Utilize and maintain information in Excel logs, contact management requests, PSCU/STAR accounts, network settlement, adjustment reports and Word documents and assist with settlement issues. Activate all cashboxes for ATM PLUS terminals Post journal vouchers for ATM cash orders on the FED statement (FED to Vault(s) and Vault(s) to FED) – relating to replenishment/residual and deposit cash and over/short cash to assigned general ledger accounts. Post journal vouchers for debit cash adjustments on the FED statement. Prepare Excel spreadsheets for ATM PLUS weekly replenishments daily. Upload Excel spreadsheets into current software program Research and post exception items from multiple daily Accounting reconciliation emails Investigate and resolve monetary ATM/PSCU Outages. Utilize various vendor reporting tools to settle ATMs cash daily. Investigate and resolve ATM cash outages. Interact and communicate with card and cash vendors and internal teams (including but not limited to Check Servicing, ADS, Fraud Risk Management, Contact Center, Branches, Transaction Operations, IT, Records Management and Accounting). Identify and resolve settlement issues and/or member inquiries. Review and process all vendor reports related to member adjustments and network settlement. Identify opportunities to improve existing procedures and communicate them to the manager. Handle member service issues escalated from representative prior to having management intervention. Support business continuity plan initiatives, which require regular cross training on all critical Check Servicing processes and quarterly testing. Comply with all published enterprise level policies and procedures including, but not limited to, Risk Management policies. Complete all required, ongoing enterprise level training including, but not limited to BSA, OFAC, and Information Security. Report all Risk Management Policy violations in accordance with policy. Other duties may be required and assigned by the manager.

JOB QUALIFICATIONS

• Minimum Education: High School Diploma or equivalent


• Experience: Experience with a financial institute


• Prior ATM settlement experience preferred.


• Knowledge of Reg. CC and Reg. E requirements preferred


• Knowledge, Skills and Abilities: Basic computer skills (Word, Excel, Outlook, Internet)


• Effective communication, analytical, and conflict resolution skills.


• Excellent oral communication skills, including professional phone etiquette


• Ability to work independently and with a team


• Ability to work in a high-volume, deadline oriented environment while maintaining a high degree of speed and accuracy


• Basic mathematical & clerical aptitude.


• Ability to multitask and prioritize.


• Functional knowledge of financial institution systems, products, services, and procedures.


• Reliability and dependability.


• Demonstrates sound judgment and decision making skills, with attention to details


• Demonstrates flexibility and willingness to adapt to change


• Strong organizational and time management skills


• Positive attitude and willingness to learn.


• Aptitude and desire for goal achievement.


• Able to work Saturday hours when/if needed.


• Ability to promote VACU products and services.


• Ability to understand and apply principles of risk management.


• Ability to effectively interact with all levels and departments of the organization.

PHYSICAL REQUIREMENTS

This job requires the ability to sit for long periods of time. This job requires occasionally lifting up to 20 pounds and/or up to 10 pounds frequently.

Salary range

Salary range: $42,400 - $59,565

We’re proud of the opportunities, training, benefits and work-life balance we provide to those who help people take their money further, and reach their goals sooner. We strive to provide a culture where employee development, teamwork, integrity, respect and quality of life are the cornerstones of delivering superior member experience. We thank our employees for making us a part of our community’s "Top Workplaces" and are always looking to add people to our team who share our passion for helping members build their finances and confidence. In return, we offer employees a challenging and rewarding work environment and are committed to maintaining an atmosphere that promotes teamwork and continual improvement.

Virginia Credit Union is an Equal Opportunity Employer.