Analyst I

Addition Financial Credit Union; Florida; On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

401k with profit sharing contribution

Comprehensive medical, dental and vis⋯

Tuition assistance up to $5,000

Vacation and sick pay

Parental leave

Federal holidays off

Credit union benefits and discounts

Job summary

Addition Financial, a member-owned financial cooperative, is seeking an IT/Operations Support specialist in Florida. You will monitor ATM, ITM, and card systems, analyze data, develop reports, and support daily operations to ensure reliability and security across branches.

The role emphasizes collaboration with vendors, process improvements, and maintaining documentation. A strong background in financial services and experience with Microsoft 365 and Jack Henry Banking is preferred.

Qualifications

• High School diploma or equivalent.
• Minimum 2 years of experience in a credit union, bank, financial services organization, technology support role, or operational support environment.
• Experience analyzing information, troubleshooting problems, and resolving operational issues.

Responsibilities

• Monitor the availability, performance, and operational health of ATM, ITM, Teller Cash Recycler, and Instant Issue Debit Card systems.
• Coordinate vendor maintenance, service activities, invoice review, and issue resolution.
• Monitor cash levels, perform cash forecasting, and coordinate cash replenishment activities.
• Create, maintain, and analyze reports, dashboards, and operational metrics.
• Analyze operational and transactional data to identify trends, resolve discrepancies, and support business decisions.
• Develop and maintain reports, data visualizations, and key performance indicators using Microsoft Excel and other reporting tools.

Skills

Data analysis

Troubleshooting

Reporting

Communication

Education

High School diploma or equivalent

Tools

Microsoft Office 365

Microsoft Windows 11

Jack Henry Banking

NCR ATM platforms

Hyosung ATM platforms

Relational databases

Job description

We are Addition Financial, a member-owned, not-for-profit financial cooperative, offering comprehensive financial solutions that help members achieve their financial goals. Shareholder profits don't drive us and never have. Since 1937, we've been on a mission to bring financial success and education to everyone and make a positive impact in the lives of our members and the communities we serve. And we want your help to make that happen. We're looking for people who not only want to do meaningful, challenging work, but who also have a heart for service. If this sounds like you, keep reading and we'll dive into the specifics!

ESSENTIAL DUTIES & RESPONSIBILITIES

• Monitor the availability, performance, and operational health of ATM, ITM, Teller Cash Recycler, and Instant Issue Debit Card systems.
• Coordinate vendor maintenance, service activities, invoice review, and issue resolution.
• Monitor cash levels, perform cash forecasting, and coordinate cash replenishment activities.
• Create, maintain, and analyze reports, dashboards, and operational metrics.
• Analyze operational and transactional data to identify trends, resolve discrepancies, and support business decisions.
• Develop and maintain reports, data visualizations, and key performance indicators using Microsoft Excel and other reporting tools.
• Research and resolve deposit exceptions, image quality issues, transaction discrepancies, and processing exceptions.
• Support fraud investigations, disputes, audits, and legal requests through research, evidence collection, and documentation.
• Perform reconciliation, settlement, exception research, journal voucher preparation, and month-end reporting activities.
• Identify opportunities for process improvement, automation, and operational efficiency.
• Coordinate equipment installations, upgrades, testing, maintenance activities, and on-site vendor support.
• Maintain departmental procedures, operational documentation, and records; serve as a backup for departmental functions and projects.

REQUIREMENTS

Education:

• High School diploma or equivalent

Experience:

• Minimum 2 years of experience in a credit union, bank, financial services organization, technology support role, or operational support environment.
• Experience analyzing information, troubleshooting problems, and resolving operational issues.

Any applicable system or program knowledge:

• Microsoft Office 365
• Microsoft Windows 11 Operating System
• Jack Henry Banking platforms preferred
• NCR and Hyosung ATM platforms preferred
• Relational database concepts preferred

Licensure(s)

• Valid driver's license and ability to travel to branch and ATM locations

Additional Requirements

• Experience responding to operational incidents, service outages, or high-priority business disruptions.
• Ability to create and maintain procedures, technical documentation, operational reports, and process documentation.
• Understanding of network infrastructure, connectivity, and protocols.
• Understanding of USB, serial, network-connected, and wireless peripherals.
• Experience troubleshooting hardware, driver, and peripheral integration issues

OTHER CHARACTERISTICS OF THE POSITION:

Physical Demands:

• Sitting for long periods at a time.
• Regularly required to talk or listen.
• Occasional lifting of office supplies up to 20 lbs.
• Vision abilities including close vision and ability to adjust focus.

Mental Demands:

• Must understand and follow a set of clear oral and/or written procedures without deviation.
• Performs repetitive routine tasks.
• Withstand moderate amounts of stress.
• Must adhere to a provided work schedule to meet a set of qualitative production standards.
• Perform tasks that vary little from day to day.
• Implements others’ decisions/procedures with little judgment required.
• Must relay information orally.

WORKING WITH US:

We’re continually recognized as a top employer because we understand people like you want more out of your career. Like making a difference in people’s lives and in the community. Being part of a team that supports each other. Feeling good about the time you spend at work each day. And being able to balance your life while also earning a competitive base salary and benefits, including:

• 401k with profit sharing contribution
• Comprehensive medical, dental and vision coverage from leading insurance providers
• Continuing education and up to $5,000 in tuition assistance annually
• Generous vacation and sick pay
• Paid parental leave and volunteer time off
• Major holidays off including Federal holidays that many other industries don't observe
• Credit union benefits including reduced consumer/mortgage loan rates, free checks, and other financial services discounts

At Addition Financial, we accept you for who you are. We are an equal opportunity employer and do not discriminate based on race, color, creed, religion, national origin, sex, marital status, age, protected veteran status, or disability/handicap with regards to recruitment, selection, placement, promotion, wages, benefits, and any other areas of employment. Personal perspectives and beliefs are what helps our team members, and our company, grow as a whole and we seek to nurture that inclusiveness. We welcome our team member’s diverse viewpoints and work together so that everyone’s voices are heard. So, if you’re ready to take your career to the next level, Count Us In®.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.