Senior Operations Consultant - Enterprise Transaction Services

NBMBAA; Missouri; On-site; USD 95,000 - 125,000; Full time

Job summary

Bank of America in Missouri is seeking an experienced operations professional to resolve day-to-day complex problems and lead the design, development, and implementation of products, systems, and services. You will guide projects, mentor teams, and partner with diverse stakeholders to drive improvements.

The role focuses on continuous improvement, complex data analysis, and effective communication. On-site schedule supports standard banking operations and collaboration across functions.

Qualifications

• 5+ years of experience in operations or related fields.
• Experience interpreting operational data, identifying trends, and recommending actions.
• Strong relationship-building with cross-functional partners.
• Investigate, trend analysis, and root-cause analysis to identify issues and support action.
• Manage complex escalations with coordination, communication, and resolution tracking.
• Analyze data and reporting to identify trends, risks, and areas needing attention.
• Translate research into concise findings and actionable recommendations.
• Support process improvements and operational change initiatives.
• Manage multiple priorities with SLAs and deadlines.

Responsibilities

• Leads the design, development, and implementation of complex products, systems, and services in an operations environment using subject matter expertise.
• Manages projects and directs activities of a team on special initiatives.
• Advises as a technical expert, providing guidance and training to employees and partners on new initiatives.
• Builds relationships with business partners across Lines of Business.
• Manages and defines responsibilities and accountability for key programs and projects.

Skills

Operational analysis

Data interpretation

Relationship building

Project management

Communication

Problem solving

Attention to detail

Time management

Tools

Excel

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for resolving day-to-day complex problems, researching, and executing on complex transactions for multiple sites or larger business unit(s). Key responsibilities include leading the design, development, and implementation of products, systems, processes, and services using discretion within the project management methodologies, with a focus on continuous improvement.

Schedule:

Monday - Friday | 8:00 am - 5:00 pm

Responsibilities:

• Leads the design, development, and implementation of complex products, systems, and services in an operations environment using subject matter expertise
• Manages projects and direct activities of a team related to special initiatives
• Advises as a technical expert in assigned area by providing work direction, guidance, and training to employees and business partners on new complex initiatives
• Builds relationships with business partners across various Lines of Business
• Manages and defines responsibilities and accountabilities for key program and projects

Required Qualifications:

• 5+ years of experience in operations, vendor management, transportation management, operational analysis, or related cash logistics functions.
• Experience interpreting operational data, identifying trends, communicating findings and recommending appropriate actions.
• Strong relationship building skills including partnering with operations teams, transportation providers, suppliers, vendors, and cross-functional business partners.
• Conduct investigative research, trend analysis, and root-cause analysis to identify issues and support corrective action.
• Manage complex operational escalations through detailed analysis, sound judgment, stakeholder coordination, clear communication, and resolution tracking.
• Analyze operational data and reporting to identify trends, risks, and areas requiring attention.
• Translate research and analysis into concise findings and recommendations.
• Support process improvements, projects, procedures, and operational change initiatives.
• Manage multiple priorities and adjust focus based on business volume, risk, and operational needs.
• Excellent communication skills
• Manages time and understands prioritization with Service Level Agreements (SLA) and juggling competing deadlines

Desired Qualifications:

• Experience partnering with Internal and external stakeholders to coordinate operational changes, address service concerns and implement corrective action.
• Proficient in Excel including use of pivot tables and exporting data to other platforms

Skills:

• Critical Thinking
• Customer and Client Focus
• Decision Making
• Problem Solving
• Risk Management
• Adaptability
• Attention to Detail
• Collaboration
• Issue Management
• Analytical Thinking
• Oral Communications
• Presentation Skills

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.

Shift:

1st shift (United States of America)

Hours Per Week:

40