Transaction Management Operations Analyst - Collateral Monitoring

Bank of America; Jacksonville (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Bank of America is actively seeking a candidate to support moderately complex transaction processing and collateral monitoring within our Collateral Monitoring team in Jacksonville, FL. The role focuses on reconciliation, settlement, and client service for internal partners and external clients.

You will handle risks, resolve exceptions, and escalate issues to ensure accurate processing while maintaining high-quality operations and client satisfaction across high-volume workflows.

Qualifications

• Minimum 1 year of experience finding numerical discrepancies, performing transaction research and ensuring accuracy, completeness and regulatory compliance, while providing guidance to team members on proper client service standards
• Demonstrated success managing high-volume workflows, adapting to changing priorities, balancing competing demands, and maintaining quality and accuracy while supporting overall team objectives
• Proven ability to work collaboratively in a team environment, take ownership of complex assignments, and contribute beyond individual performance metrics to achieve shared business goals
• Ability in Microsoft Excel functions such as pivot tables, VLOOKUP, correct data labeling, interpretation of information, and execution of provided macros
• Demonstrated ability to identify potential risks, ask effective clarifying questions, exercise sound judgment, and elevate issues appropriately to mitigate operational and client impact

Responsibilities

• Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures by reviewing, approving, and processing collateral and brokerage transactions following established requirements
• Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service by evaluating transaction requests, resolving exceptions, and deciding proper approval or return actions
• Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions by identifying potential risks, asking probing questions to gather required information, exercising sound judgment, and escalating issues promptly to ensure proper resolution
• Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units by reviewing collateral calls, confirming transaction requirements, and performing post-processing quality reviews
• Demonstrates a team-first mindset by balancing individual responsibilities with team needs, supporting high-volume periods, and willingly handling complex cases to drive collective results and client satisfaction
• Understand the process flow from end to end including the reasons for each step, the process controls, the risks within the process and the upstream/downstream impacts of their work based on an understanding the work affects other operational units

Skills

Attention to Detail

Customer and Client Focus

Oral Communications

Prioritization

Problem Solving

Account Management

Analytical Thinking

Coaching

Written Communications

Mentoring

Research

Result Orientation

Numerical Reasoning

Job description

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description

This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures.

Line of Business Description

Upon receipt of a collateral or transaction request, the Collateral Monitoring team ensures requests are reviewed for accuracy and available collateral. Once the review is complete, the team manages the execution or return of the transaction to help ensure client assets are handled correctly.

Responsibilities

• Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures by reviewing, approving, and processing collateral and brokerage transactions following established requirements
• Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service by evaluating transaction requests, resolving exceptions, and deciding proper approval or return actions
• Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions by identifying potential risks, asking probing questions to gather required information, exercising sound judgment, and escalating issues promptly to ensure proper resolution
• Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units by reviewing collateral calls, confirming transaction requirements, and performing post-processing quality reviews
• Demonstrates a team-first mindset by balancing individual responsibilities with team needs, supporting high-volume periods, and willingly handling complex cases to drive collective results and client satisfaction
• Understand the process flow from end to end including the reasons for each step, the process controls, the risks within the process and the upstream/downstream impacts of their work based on an understanding the work affects other operational units

Required Qualifications

• Minimum 1 year of experience finding numerical discrepancies, performing transaction research and ensuring accuracy, completeness and regulatory compliance, while providing guidance to team members on proper client service standards
• Demonstrated success managing high-volume workflows, adapting to changing priorities, balancing competing demands, and maintaining quality and accuracy while supporting overall team objectives
• Proven ability to work collaboratively in a team environment, take ownership of complex assignments, and contribute beyond individual performance metrics to achieve shared business goals
• Ability in Microsoft Excel functions such as pivot tables, VLOOKUP, correct data labeling, interpretation of information, and execution of provided macros
• Demonstrated ability to identify potential risks, ask effective clarifying questions, exercise sound judgment, and elevate issues appropriately to mitigate operational and client impact

Desired Qualifications

• Experience with wealth management client service, financial industry, regulations and/or operations
• Experience coaching others to meet or exceed quality expectations and performance benchmarks
• Experience collaborating with cross-functional partners, such as lending, credit, technology, and control teams, to resolve issues and support business initiatives
• Coursework or work experience in operations, finance, or accounting

Skills

• Attention to Detail
• Customer and Client Focus
• Oral Communications
• Prioritization
• Problem Solving
• Account Management
• Analytical Thinking
• Coaching
• Written Communications
• Mentoring
• Research
• Result Orientation
• Numerical Reasoning

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy Shift: 1st shift (United States of America) Hours Per Week: 40 Privacy Statement: https://careers.bankofamerica.com/en-us/privacy-notice

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

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