Tram Driver

Keolis Commuter Services; Town of Florida (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

Keolis Commuter Services is seeking personnel to support customer service operations for transit services in the New York area.

The role emphasizes welcoming passengers, assisting with schedules and route information, and maintaining safety and ADA compliance while ensuring on-time performance. A strong communication skill set and a reliable work history are essential.

Qualifications

• Must have positive attitude and enjoy working with the general public.
• Demonstrated judgement and decision-making skills.
• Fast learner with ability to adapt to changing situations.
• Ability to follow directions and adhere to procedures.

Responsibilities

• Ensure customers feel welcome and are assisted as needed.
• Communicate effectively with passengers, especially during service disruptions.
• Provide passengers with accurate information such as schedules and guidance.
• Accommodate passengers with information and assistance as required.
• Ensure safe on-road operations and maintain on-time performance.
• Be familiar with assigned routing and detours.
• Understand ADA policies and procedures and apply them.
• Report any accidents or incidents to dispatch per procedures.

Skills

Positive attitude

Exceptional judgement

Fast learner

Follow directions

Job description

• 1 Year Current and Verifiable Valid Drivers License (CDL not required)
• Must have clean driving history - DMV driving history print out required for the past 10-years
• Must have a stable work history
• High degree of comfort working with people with disabilities.
• Must be able to pass pre-employment drug test and DOT physical
• Possess excellent communication (written and verbal) and decision-making skills
• Must be able and willing to work a flexible schedule that may include nights, weekends and holidays
• Other requirements may be required depending on location

Skills

• Positive attitude and enjoy working with the general public
• Exceptional judgement
• Fast learner
• Able to follow directions

Key Accountabilities

Customer Service:

• Ensure customers feel welcome
• Effectively communicate with passengers especially in the event of service disruptions
• Provide passengers with assistance as needed
• Accommodate passengers with information such as schedule, guidance, etc.

Safety:

• Ensure safe on-road operations while maintaining on-time performance
• Familiarity with assigned routing and detours
• Awareness of ADA Policies and Procedures
• Understanding of ADA Compliance
• Report immediately to dispatch any vehicular accident or passenger incident and follow the incident and accident reporting procedures

Additional Statements

• Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. If applying for a safety sensitive position, it may require a physical examination.
• Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world.
• Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.
• EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
• Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.

INDHP

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.