TrakSYS MES Support Engineer — Night Shifts & Travel

TALENT Software Services; Richmond (VA); On-site; USD 60,000 - 84,000; Full time

Job summary

TALENT Software Services seeks a TrakSYS Support Engineer in Richmond, VA to provide technical support, maintenance, and enhancements for TrakSYS MES solutions. You will diagnose issues, support end users, monitor performance, and ensure MES operation across manufacturing environments.

The role requires hands-on TrakSYS MES experience, SQL Server proficiency, and strong communication. Night shifts and occasional travel between Richmond, VA and Hopkinsville, KY may be required.

Qualifications

• Hands-on experience with TrakSYS MES (version 12 preferred).
• Understanding of TrakSYS architecture and core configurations.
• Proficiency in C#/.Net, JavaScript, HTML, and CSS.
• Strong SQL Server skills (queries and stored procedures).
• Experience with IIS, Windows Server, and basic networking concepts.
• Strong analytical, problem-solving, and communication abilities.
• Willingness to work night shifts and travel between Richmond, VA and Hopkinsville, KY as needed.

Responsibilities

• Provide Level 1/2 support for TrakSYS MES application.
• Monitor system performance and ensure uptime.
• Identify root causes and coordinate fixes with development, ERP, WMS, and other teams.
• Query TrakSYS SQL Server database to investigate data discrepancies.
• Troubleshoot integration with ERP (SAP), WMS (BlueYonder), and OPC (KepServer).
• Triage configurations and apply changes to modules, services, and workflows.
• Manage incidents and service requests via ticketing tools (ServiceNow).
• Maintain support docs, change logs, and knowledge base articles.
• Track SLAs, KPIs and recurring issues for continuous improvement.
• Support scheduled maintenance, upgrades, and deployments.

Skills

TrakSYS MES experience

Architecture & configurations

C#/.Net

JavaScript

HTML

CSS

SQL Server (queries)

IIS

Windows Server

Networking basics

Analytical thinking

Communication skills

Tools

TrakSYS MES

SQL Server

IIS

Windows Server

KepServer OPC

SAP

BlueYonder (WMS)

Job description

TALENT Software Services seeks a TrakSYS Support Engineer in Richmond, VA to provide technical support, maintenance, and enhancements for TrakSYS MES solutions. You will diagnose issues, support end users, monitor performance, and ensure MES operation across manufacturing environments.

The role requires hands-on TrakSYS MES experience, SQL Server proficiency, and strong communication. Night shifts and occasional travel between Richmond, VA and Hopkinsville, KY may be required.