Training Technician III

Commonwealth of Massachusetts; Boston (MA); On-site; USD 74,000 - 106,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

The Commonwealth of Massachusetts, Department of Developmental Services (DDS), in Boston, is hiring a Training Technician III to support statewide staff development. The role covers LMS administration, data analysis, instructional design, systems training, and project management to improve on-the-job performance.

Responsibilities include content development, stakeholder collaboration, and evaluation of training outcomes, with travel across the state as needed.

Qualifications

• Four years of full-time or equivalent part-time professional experience in teaching, instructing or training with major duty in educational or employee training programs, including a year in a supervisory capacity.
• Education substitutions allowed per guidelines: Bachelor/Graduate degree in education may substitute for portions of the experience.
• Experience deploying enterprise systems and creating training content aligned to job outcomes.
• Ability to analyze training data to inform curriculum decisions and evaluate effectiveness.

Responsibilities

• Administer the LMS including user provisioning and reporting.
• Oversee Constant Contact licenses and access.
• Develop training content for core platforms (SharePoint, Teams, HR systems).
• Maintain content libraries and version control.
• Design training materials using performance consulting methods.
• Collaborate with stakeholders to identify training needs and deliver outcomes.

Skills

LMS administration

Data analysis

Instructional design

Systems training

Project management

Stakeholder collaboration

Needs analysis

Education

Bachelor's degree in Education

Graduate degree in Education

Tools

LMS tools

Constant Contact

SharePoint

Teams

Job description

An Official website of the Commonwealth of Massachusetts

Job Description

Description

The Department of Developmental Services (DDS) is excited to hire atalented learning and development professionalas a Training Technician III to support employee growth and development. The Training Technician III supports DDS's statewide staff development program, reporting to the Statewide Director of Learning and Development, as a member of the Statewide Learning and Development Unit. The incumbent’s work combines five core areas of practice: learning technology (administering the Department's LMS (Learning Management Software) and related platforms, and course authoring tools); data analysis (collecting and analyzing training data to evaluate completion, compliance, and effectiveness, and to inform curriculum decisions); instructional design (applying evidence-based and performance-consulting methods — including needs analysis — to develop training and support materials aligned to on-the-job outcomes); systems training (supporting staff adoption of the Department's core business and collaboration platforms); and project management (coordinating timelines, stakeholders, and logistics for training initiatives delivered to DDS staff, provider staff, families, and individuals).

Duties and Responsibilities

• Administer the LMS – user provisioning, course assignments, reporting and trouble shooting.
• Oversee Constant Contact licenses and access for DDS learning and Development.
• Support systems integration and training for the Department’s core business and collaboration platforms (e.g., HR/case management systems, SharePoint, Teams, etc.), partnering with system owners to develop related training content.
• Maintain content libraries, archiving obsolete courses, version control.
• Design and develop training and support materials grounded in performance consulting and action-mapping methodologies, conducting needs analysis to distinguish training from non-training solutions and developing evaluation measures aligned to on-the-job performance outcomes.
• Collaborate with key stakeholders, subject matter experts, and other relevant DDS employees to identify training needs and develop performance expectations. Lead instructional design strategy to have the greatest impact on identified outcomes. (eLearning, synchronous, hybrid, supervisor support material, job aids, communities of practice, etc.)
• Review existing agency training and development programs for effectiveness as long as long-term goals and plans.
• Collect and evaluate training data to support and identify success and areas for improvement for meeting staff and departmental needs.
• Facilitate learning events on-line and in person that meet current and emerging learning and development needs of the Department and Provider staff, and families, and individuals, as appropriate.
• As assigned, provides and administratively supports training technology and resources. Ensures that content of training reflects and supports current DDS practice, regulations, and policy.
• Participate in regional and statewide committees assigned to support and advance the Department’s initiatives.
• Collaborate with local and statewide training staff members, other agency staff, and other relevant constituents to advance staff development needs.
• Remain current in emerging instructional technologies and current research in workplace learning.
• Ensure content meets accessibility and technical standards before publishing.
• Other duties as assigned to support the Commonwealth DDS staff development needs and initiatives.

Preferred Qualifications

• Proficiency in collecting and analyzing data from multiple sources (LMS, survey tools, data management systems) to evaluate training completion, compliance, and effectiveness, and to inform curriculum development and revision.
• Ability to work with employees at all levels.
• Able to work as part of a team and to work independently.
• Understanding of workforce learning, evidence-based practice, performance expectations, etc. Understanding of performance consulting principles and needs-analysis methods to identify root causes of performance gaps and determine appropriate training vs. non-training interventions.
• Proficiency in the use of technology to facilitate learning events and after-learning support.
• Ability to exercise discretion in handling confidential information, and ability to exercise sound judgment.
• Maintain a safe and healthy training environment following the Department’s standards and legal regulation.
• Demonstrated ability to write concisely, express thoughts clearly and develop ideas in a logical sequence.
• Excellent written and verbal communication skills; able to be effective in communicating with others in a variety of roles in and outside of the department.
• Experience supporting or training staff on enterprise business systems (e.g., Human Resources/records, case management, or collaboration platforms) as part of broader technology adoption efforts.

This position is located in Boston

Schedule: Monday-Friday, Day

Days Off: Saturday/Sunday

Flexibility required to meet the needs of the program/area office.

Must be willing and able to travel throughout the entire state to provide and attend meetings, training, workshops, etc.

About the Department of Developmental Services: The mission of the Department of Developmental Services (DDS) is to create innovative and genuine opportunities for individuals with intellectual and developmental disabilities including Autism Spectrum Disorder to participate fully and contribute meaningfully to their communities as valued members. DDS serves over 43,000 vulnerable individuals throughout their lifetimes, providing a spectrum of day, employment, and residential supports. The agency directly oversees and manages $3 billion in public funds ($2.7B+ operating budget) and approximately 5,500 staff, the largest state employee workforce of any agency in the Massachusetts executive branch of government.

Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Commission for the Protection of Persons with Disabilities (CPPD) Abuse Registry Search: https:cppdmass.gov

Criminal background check (CORI) by regulations set forth by the Executive Office of Health and Human Services. http://www.mass.gov/hhs/cori

For technical help with MassCareers, including logging into your profile and/or resetting your password, please call the Employee Service Center at 617-979-8500 for assistance.

Forquestionsregarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800-510-4122 Ext. #4.

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.

Minimum Entrance Requirements

Applicants must have (A) at least four years of full-time, or equivalent part-time, professional experience in teaching, instructing or training work which included the planning, development or implementation of educational or employee training programs as a major duty, (B) of which at least one year must have been in an administrative, managerial or supervisory capacity, or (C) any equivalent combination of the required experience and the substitutions below.

I. A Bachelor's degree with a major in education may be substituted for maximum of two years of the required (A) experience.*

II. A Graduate degree with a major in education may be substituted for three years of the required (A) experience.*

NOTE: *Educational substitutions will only be permitted for a maximum of three years of the required (A) experience. No substitutions will be permitted for the required (B) experience.

*Education toward such a degree will be prorated on the based of the proportion of the requirements actually completed.

SPECIAL REQUIREMENTS: None.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

An Equal Opportunity / Affinitive Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Job

Training and Development

Agency

Department of Developmental Services

Schedule

Full-time

Shift

Day

Job Posting

Aug 24, 2026, 3:04:59 PM

Number of Openings

1

Salary

73,615.88 - 106,401.62 Yearly

If you have Diversity, Affinitive Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : Kendy Derival, [e-mail] - 8572835867

Bargaining Unit : 06-NAGE - Professional Admin.

Confidential : No

Potentially Eligible for a Hybrid Work Schedule : Yes