Training Technician III

Massachusetts Department of Developmental Services; Boston (MA); On-site; USD 60,000 - 90,000; Full time

Job summary

Massachusetts Department of Developmental Services is seeking a Training Technician III to support statewide staff development and ongoing employee growth.

You will administer the LMS, analyze training data, design instructional content, support systems training, and coordinate projects for DDS staff, providers, families, and individuals.

This role requires collaboration with stakeholders, attention to accessibility standards, and the ability to travel within the state as needed.

Qualifications

• Experience with learning technology, data analysis, and instructional design.
• Ability to translate needs into usable training materials.
• Experience supporting enterprise training platforms and systems.

Responsibilities

• Administer the LMS – user provisioning, course assignments, reporting and trouble shooting.
• Oversee Constant Contact licenses and access for DDS learning and Development.
• Support systems integration and training for core business and collaboration platforms (e.g., HR/case management systems, SharePoint, Teams).
• Maintain content libraries, archiving obsolete courses, version control.
• Design and develop training materials grounded in performance consulting and needs analysis.
• Collaborate with stakeholders to identify training needs and develop performance expectations.
• Review existing training programs for effectiveness and alignment with goals.
• Collect and evaluate training data to identify success and improvement areas.
• Facilitate online and in-person learning events for staff, providers, families, and individuals.
• Provide and administer training technology; ensure content reflects current DDS practice, regulations and policy.
• Participate in regional and statewide committees to advance initiatives.
• Collaborate with local and statewide training staff to meet development needs.
• Stay current in instructional technologies and workplace learning research.
• Ensure content meets accessibility and technical standards before publishing.
• Other duties as assigned to support Commonwealth DDS initiatives.

Skills

Learning technology

Data analysis

Instructional design

Systems training

Project management

Education

Bachelor's degree

Graduate degree

Tools

LMS

SharePoint

Teams

Constant Contact

Course authoring tools

Job description

The Department of Developmental Services (DDS) is excited to hire a talented learning and development professional as a Training Technician III to support employee growth and development. The Training Technician III supports DDS's statewide staff development program, reporting to the Statewide Director of Learning and Development, as a member of the Statewide Learning and Development Unit. The incumbent’s work combines five core areas of practice: learning technology (administering the Department's LMS (Learning Management Software) and related platforms, and course authoring tools); data analysis (collecting and analyzing training data to evaluate completion, compliance, and effectiveness, and to inform curriculum decisions); instructional design (applying evidence-based and performance-consulting methods — including needs analysis — to develop training and support materials aligned to on-the-job outcomes); systems training (supporting staff adoption of the Department's core business and collaboration platforms); and project management (coordinating timelines, stakeholders, and logistics for training initiatives delivered to DDS staff, provider staff, families, and individuals).

Duties and Responsibilities (these duties are a general summary and not all inclusive):

• Administer the LMS – user provisioning, course assignments, reporting and trouble shooting.
• Oversee Constant Contact licenses and access for DDS learning and Development.
• Support systems integration and training for the Department’s core business and collaboration platforms (e.g., HR/case management systems, SharePoint, Teams, etc.), partnering with system owners to develop related training content.
• Maintain content libraries, archiving obsolete courses, version control.
• Design and develop training and support materials grounded in performance consulting and action-mapping methodologies, conducting needs analysis to distinguish training from non-training solutions and developing evaluation measures aligned to on-the-job performance outcomes.
• Collaborate with key stakeholders, subject matter experts, and other relevant DDS employees to identify training needs and develop performance expectations. Lead instructional design strategy to have the greatest impact on identified outcomes. (eLearning, synchronous, hybrid, supervisor support material, job aids, communities of practice, etc.)
• Review existing agency training and development programs for effectiveness as long as long-term goals and plans.
• Collect and evaluate training data to support and identify success and areas for improvement for meeting staff and departmental needs.
• Facilitate learning events on-line and in person that meet current and emerging learning and development needs of the Department and Provider staff, and families, and individuals, as appropriate.
• As assigned, provides and administratively supports training technology and resources. Ensures that content of training reflects and supports current DDS practice, regulations, and policy.
• Participate in regional and statewide committees assigned to support and advance the Department’s initiatives.
• Collaborate with local and statewide training staff members, other agency staff, and other relevant constituents to advance staff development needs.
• Remain current in emerging instructional technologies and current research in workplace learning.
• Ensure content meets accessibility and technical standards before publishing.
• Other duties as assigned to support the Commonwealth DDS staff development needs and initiatives.

Preferred Qualifications:

• Proficiency in collecting and analyzing data from multiple sources (LMS, survey tools, data management systems) to evaluate training completion, compliance, and effectiveness, and to inform curriculum development and revision.
• Ability to work with employees at all levels.
• Able to work as part of a team and to work independently.
• Understanding of workforce learning, evidence-based practice, performance expectations, etc. Understanding of performance consulting principles and needs-analysis methods to identify root causes of performance gaps and determine appropriate training vs. non-training interventions.
• Proficiency in the use of technology to facilitate learning events and after-learning support.Ability to exercise discretion in handling confidential information, and ability to exercise sound judgment.
• Maintain a safe and healthy training environment following the Department’s standards and legal regulation
• Demonstrated ability to write concisely, express thoughts clearly and develop ideas in a logical sequence.
• Excellent written and verbal communication skills; able to be effective in communicating with others in a variety of roles in and outside of the department.
• Experience supporting or training staff on enterprise business systems (e.g., Human Resources/records, case management, or collaboration platforms) as part of broader technology adoption efforts.

Please Note:

This position is located in Boston

Schedule: Monday-Friday, Day

Days Off: Saturday/Sunday

Flexibility required to meet the needs of the program/area office.

Must be willing and able to travel throughout the entire state to provide and attend meetings, training, workshops, etc.

For more information about our agency and programs visit: www.mass.gov/dds

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.

Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Recommended candidates must successfully complete pre-employment screening which includes:

• Commission for the Protection of Persons with Disabilities (CPPD) Abuse Registry Search: https:cppdmass.gov
• Criminal background check (CORI) by regulations set forth by the Executive Office of Health and Human Services. http://www.mass.gov/hhs/cori
• National Background Checks, Chapter 234 of the Acts of 2014, conduct fingerprint-based check. https://www.mass.gov/lists/dds-fingerprint-background-checks

ADA Reasonable Accommodation:

If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests

For technical help with MassCareers, including logging into your profile and/or resetting your password, please call the Employee Service Center at 617-979-8500 for assistance.

For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800-510-4122 Ext. #4.

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.

MINIMUM ENTRANCE REQUIREMENTS:

Applicants must have (A) at least four years of full-time, or equivalent part-time, professional experience in teaching, instructing or training work which included the planning, development or implementation of educational or employee training programs as a major duty, (B) of which at least one year must have been in an administrative, managerial or supervisory capacity, or (C) any equivalent combination of the required experience and the substitutions below.

I. A Bachelor's degree with a major in education may be substituted for maximum of two years of the required (A) experience.*

II. A Graduate degree with a major in education may be substituted for three years of the required (A) experience.*

NOTE: *Educational substitutions will only be permitted for a maximum of three years of the required (A) experience. No substitutions will be permitted for the required (B) experience.

*Education toward such a degree will be prorated on the based of the proportion of the requirements actually completed.

SPECIAL REQUIREMENTS: None.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

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An Equal Opportunity / Aff ...

An Equal Opportunity / Aff ...

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.